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SERVICE AREA COORDINATOR (PUBLIC SERVICES) (O)

City of Cincinnati

City of Cincinnati

United States · Cincinnati, OH, USA
Posted on Oct 29, 2025

General Statement of Duties

Position would report the Public Services Department.

This employee supervises assigned program activities and operations within the assigned division. Employee coordinates assigned activities with other divisions, outside agencies, and the general public, and provides highly responsible and complex staff assistance to the division. Performs related duties as required.

Minimum Qualifications (KSAs)

(Illustrative only. Any one position may not require all of the listed KSAs, nor do the listed examples include all the KSAs which may be required.)

Knowledge of:
City human resources policies and procedures, and civil service rules.
Union contracts; grievance procedures.
Basic technical principles of equipment operation.
Principles of management, supervision, training, and performance evaluation.
Pertinent federal, state, and local laws, codes, and regulations.
Safety policies and procedures; OSHA requirements; Employee Safety Instruction Manual.
Knowledge of office clerical functions and responsibilities.
Budget, accounting, and billing functions; requisition procedures, and inventory control.
City construction standards and electrical codes.
Basic mathematics.
Basic English grammar, usage, and spelling.
Basic technical principles of equipment operation.
Computer operations: word processing, spreadsheet, and database programs, and special applications related to work processes.
Report writing and analysis.
Basic knowledge of other city facilities/entities and their responsibilities

Skill to:
Operate a personal computer and other office equipment.
Operate appropriate motorized vehicles.
Operate telephones, two-way radios, facsimile machine.
Use a calculator; perform basic mathematical computations.
Drive a car and truck.
Coordinate crew configuration.

Ability to:
Supervise, organize, and review the work of lower-level staff.
Oversee clerical functions of office staff.
Select, supervise, train, and evaluate staff.
Interpret and explain City policies and procedures.
Prepare clear and concise reports; write technical, narrative, and statistical reports; prepare necessary correspondence.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work, including City officials and the general public.
Work safely in traffic.
Multi-tasking multiple crews.

Required Education and Experience

Two years of highly responsible or team leader work experience in logistics, transportation, solid waste operations, construction, right of way maintenance, and an associate degree in business management, operations management, project management, construction management, public administration, or a closely related field.

OR

Four years of highly responsible or team leader work experience in logistics, transportation, solid waste operations, construction, or right-of-way maintenance.

Relevant education may be substituted for relevant education, and relevant experience may be substituted for relevant education; however, applicants must have at least 1 year of relevant experience.


OTHER REQUIREMENTS
Must have a valid Driver's License.
Other specialized work site certifications may be required.
Must be willing to work other than normal and emergency hours.

MILITARY EDUCATION & EXPERIENCE EVALUATION
Military education and experience may be substituted for college-level coursework at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case-by-case basis based on the American Council on Education (ACE) Military Guide recommendations.

Working and Physical Conditions

Environmental Conditions: Indoor and outdoor environments; exposure to office computer screens; exposure to extremes in weather conditions; work around machinery and moving vehicles, on ladders or scaffolds, below ground; work with electrical energy; exposure to dust and fumes from construction sites, roadways, motorized equipment and cutting torches.

Physical Conditions: Duties require maintaining physical condition necessary for sitting, standing and walking for prolonged periods of time; moderate and heavy lifting and carrying; general manual dexterity required; must be able to operate assigned vehicles.

Examples of Work Performed

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

Directs coordinates, and reviews the work plan for assigned services and activities including solid waste, street cleaning, greenspace, graffiti, construction and repair, asphalt, stormwater, traffic aids, and other Department of Public Services service areas.
Assigns work activities and projects; monitors work flow; reviews and evaluates work products, methods and procedures; inspects daily work reports; ensures that standards and specifications are met; meets with staff to identify and resolve problems.
Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements City and departmental human resources policies and procedures; interpret and utilize union contracts; maintains attendance and performance records.
Oversees the maintenance, upkeep, and cleaning of assigned motorized equipment; oversees assembly, testing, and installation of new equipment.
Prepares progress reports and other informational reports weekly and monthly as assigned; analyzes data as necessary.
Investigates accidents and injuries on the job; instructs employees in completion of accident forms; directs employee to appropriate resources if personal problems are affecting job performance; responds to employee grievances.
Participates in the development of policies and procedures; monitors work activities to ensure compliance with established policies and procedures; makes recommendations for changes and improvements to existing standards and procedures; works with supervisor to establish and enforces safety policies and procedures.
Recommends and assists in the implementation of goals and objectives; makes projections of material needs and personnel needs; works with staff to identify and obtain needed equipment and materials; estimates cost of jobs to be completed in assigned area.
May participate in the budget preparation for assigned work area; monitors expenditures.
Supervises and assists in clearing the right-of-way after accidents, storms, spills, etc.; assists with snow and ice removal in appropriate situations; assists with emergency operations.
Coordinates assigned activities with those of other divisions and outside agencies and organizations; consults with representatives of outside groups as appropriate
Assists those contacted in the course of duty in an effective, efficient, and professional manner.

Probationary Period

Twelve Months

Supervision Exercised

Exercises direct supervision over technical, supervisory, professional, maintenance, and clerical staff.

HR contact: Demarco.Tunstill@cincinnati-oh.gov