This employee represents the City of Cincinnati, Department of Buildings & Inspectors to customers in person, by telephone, by e-mail or in writing while maintaining a high level of customer satisfaction. Under direct supervision, assists the public at the service counter, provides technical office support duties related to the processing and issuance of building permits, applications and licenses. Performs related duties as required.

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:
Basic mathematics, including addition, subtraction, multiplication, division, fractions, and percentages.
Basic business English, including spelling, grammar, punctuation, and sentence structure. Problem solving techniques.
Methods needed to gather relevant information from callers by asking appropriate questions.
City of Cincinnati services and functions in order to refer complaints to the appropriate department or agency.
Functions of non-city agencies in order to refer complaints, problems, and emergencies to other agencies and companies.
Software applications used for customer service and billing functions.
Safety policies and procedures, e.g., Employee Safety Instruction Manual and applicable agency requirements.
Microsoft Office Suite.

Skill to:
Operate a computer utilizing the appropriate software related to assigned area of responsibility.
Input appropriate data into computer system utilized.

Ability to:
Communicate effectively orally and in writing.
Speak clearly and concisely using correct English grammar in order to communicate clearly over the telephone and in person.
Interpret and clearly explain procedures, situations, and policies to the public as well as to other employees.
Write legibly, clearly, and concisely using proper English.
Reduce a complaint or problem to writing for recording purposes.
Listen effectively.
Determine the nature of a problem based on the caller's information and to make decisions concerning referral of messages with limited information.
Organize work and follow directions, both oral and written.
Read and interpret information provided in reference manuals, on computer printouts and spreadsheets, on federal and county records, on intranet and internet sites, in training sessions, on City maps, and in staff meetings.
Empathize with customers and communicate clearly in layman's terms.
Handle difficult customers or situations in a calm and professional manner.
Perform mathematical calculations.
Work in a fast paced environment.
Work and make decisions with little supervision.

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

A Permit Technician I (CRR) in the Buildings and Inspections Department trains to perform the following duties:
Technical office support duties related to the processing, payment and issuance of various permits, licenses and code enforcement functions.
Processes building permits by logging permits in the database, routing them to the proper departments for review, and issuing permits to customers.
Receives and reviews applications, plans, and other construction documents; determines sufficiency of submittals; advises applicants on requirements for complete submittals; participates in post submittal project review.
Files permits and applications, performs data entry and assists customers at the counter and over the telephone.
Prepares, maintains, and distributes permit statistic reports and status reports on active commercial, industrial and residential projects.
Researches records and provides customers with specialized site-specific property information such as approved building permits, finalized building plans, certificate of occupancies, contractor's affidavits, special inspections certificates, zoning, site and plot plans. Other duties as assigned.

RESUME MUST BE ATTACHED

Environmental Conditions:
Office environment; exposure to computer screens; possible exposure to outside and inside working conditions; working closely with others; maybe required to work alone and unsupervised; may be exposed to excessive noise and moving objects/ vehicles; may be required to work irregular hours.

Physical Conditions:
Duties require maintaining physical condition necessary for sitting, standing, and walking for prolonged periods of time; may require light to moderate lifting, reaching, pulling, and carrying; manual dexterity and audiovisual and linguistic acuity required.

Probationary Period: Twelve Months

Supervision: None

HR Contact: Ashley Thomas Ashley.Thomas@cincinnati-oh.gov