The Supervising Field Services Representative conducts offsite training, reviews and addresses errors, assists with the backflow program, coordinates temporary water meter pick-up, plans training processes, and evaluates training needs for the Premises Section.

This employee supervises and coordinates operations within the Water Works Department as well as oversees activities within Premises Services; directs and supervises the efforts of clerical staff, technical staff, and other staff involved in the maintenance and development of water sites and customer service; participates as a senior staff member for the department and provides responsible assistance to department management staff. Performs related duties as required.

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:
Principles and practices of customer services and water works activities.
Methods and techniques in water operations including construction, repair and maintenance of water equipment.
Pertinent federal, state and local laws, codes and regulations.
Principles and practices of relevant department safety regulations.
Principles and practices of relevant city and state governing bodies.
Effective techniques for employee supervision and motivation.

Skill to:
Operate a personal computer, telephone, calculator, and other office equipment.
Prepare assigned reports.
Balance a fund; complete projects within budget requirements.

Ability to:
Identify, analyze and solve complex problems.
Plan complex work processes and procedures for self and other to follow.
Show appropriate assertiveness and tact with colleagues and the general public.
Evaluate programs and personnel.
Communicate clearly and concisely, both orally and in writing.
Work with committees to achieve desired results.
Speak in public, in formal, and informal settings.

Each applicant must have a minimum of two years' experience as a Water Customer Service Representative 2 or five years' exeperience as a Water Customer Service Representative 1.

Other Requirements
Must have a valid Driver's License.
Must have or have the ability to obtain backflow certification within the probationary period.

Environmental Conditions: Primarily an office environment; exposure to computer screens; occasional outdoor site work may be required; light travel to meetings and other functions around the city required.

Physical Conditions: Duties require maintaining physical condition necessary for sitting, standing and/or walking for prolonged periods of time; must be able to operate assigned vehicle.