DIVISION MANAGER (POLICE - PUBLIC INFORMATION OFFICE)
City of Cincinnati
General Statement of Duties
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This employee assists the appointing authority in managing public relations and provides support to the appointing authority in all areas of the Public Information Office. The incumbent directs the work assignments and projects of employees within the division and assigns, reviews, and participates in the work of staff responsible for assigned division. The incumbent ensures work quality, adherence to established policies and procedures, and the more technical and complex tasks relative to the assigned area of responsibility.The Division Manager is responsible for developing and issuing official Department statements, creating content, and producing marketing materials for various public platforms. This role plays a critical part in shaping the Department’s public image and ensuring clear, accurate communication with the community.
Key Responsibilities
- Media & Communications: Draft and distribute official statements, press releases, and other public communications.
- Content Creation: Develop engaging content for social media, websites, and other public-facing platforms.
- Event Coordination: Organize and manage public events, outreach programs, and community engagement initiatives.
- Community Relations: Build and maintain positive relationships with external stakeholders, community organizations, and the public.
- Crisis Management: Lead all aspects of crisis communication, including developing written plans and executing communication strategies during emergencies.
Minimum Qualifications (KSAs)
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(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)Knowledge of:Appropriate city, state, and federal laws, regulations, and procedures.Civil Service Rules and Human Resources Policies and Procedures.Management principles regarding program evaluation, staffing requirements, tables of organization, and administrative analyses.Principles of supervision, training, and performance evaluation.Principles and procedures of research, data collection, and report preparation.Modern and complex principles and practices of human resource management.Pertinent federal, state, and local laws, codes, and regulations.Structure of City government, City administration, and City services for the public.Standard English grammar, usage and spelling; standard business correspondence formats.Skill to:Operate appropriate computer equipment; use properly all related hardware and software.Operate assigned vehicle in the course of duty.Establish performance targets and work priorities.Ability to:Implement and maintain positive employee relations.Promote and maintain highest integrity throughout all personnel.Analyze and manage effective EEO/AA programs.Select, supervise, train, and evaluate subordinate staff.Process information with a high degree of attention to detail.Develop timelines for day-to-day activities that contain milestones and deadlines for critical activities and projectsInterpret and explain City policies and procedures.Prepare clear and concise reports; present oral reports.Communicate clearly and concisely, both orally and in writing.Establish and maintain effective working relationships with those contacted in the course of work including City officials and the general public.Use a personal computer in performance of job duties.Perform statistical analyses.Plan complex work processes and procedures for self and others to follow.Conduct meetings and hearings as appropriate.Conduct interviews; conduct training programs; conduct negotiations as assigned.Utilize a human resources information systemUtilize Microsoft Office Suite. Required Education and Experience
- A Bachelor's Degree in Business Administration, Public Administration, or area of operational expertise (i.e., Communications, Marketing, Public Relations, Journalism) is required. A Master's degree in the aforementioned or operational areas is strongly preferred. Five years of experience in business management at the supervisory level with a primary focus in strategic human resource management, project management, or change management is required. Relevant experience may be substituted for education and education may be substitute for relevant work experience.Proven experience in public relations, communications, or a related field.OTHER REQUIREMENTSMust have a valid Driver's License.Must be an excellent communicator and team builder.Must be able to work irregular hours, irregular workweek and\or weekends.
DESIRED QUALIFICATIONS
Strong organizational skills with the ability to manage multiple projects and deadlines.
Excellent written and verbal communication abilities.
Experience in event planning and community outreach.
Ability to develop and implement crisis communication plans.MILITARY EDUCATION & EXPERIENCE EVALUATION
Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.PLEASE NOTE: YOUR APPLICATION WILL NOT BE CONSIDERED
IF YOUR RESUME AND TRANSCRIPT(S) ARE NOT ATTACHED.
Working and Physical Conditions
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Environmental Conditions: Must be able to manage indoor and outdoor environments; exposure to office computer screens; exposure to extremes in weather conditions; work with machinery, around moving vehicles; work on slippery or uneven surfaces; exposure to dust, safely manage toxic chemicals and inclement weather conditions.Physical Conditions: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
