Call Center Representative
Clark Schaefer Strategic HR
Job Opportunity – Call Center Representative with 4myBenefits in Cincinnati, OH
Do you have a passion for customer service? Are you looking for a fun, friendly, team-centric environment that offers a great work-life balance? Do you want to work for a great company in a constant and consistently growing industry? If you answer yes, we want to speak with you!
We are seeking a motivated and customer-focused individual to join our team as a Call Center Representative in the health benefits sector. This entry-level position is ideal for recent college graduates who are passionate about helping others and eager to start a career in benefits administration technology. You will be the first point of contact for employees, assisting them with questions about their health benefits, coverage, and more.
Other responsibilities include:
- Respond to inbound calls from employees regarding health insurance benefits, eligibility, and coverage.
- Provide accurate information and resolve employee inquiries in a professional and empathetic manner.
- Document all interactions in the customer relationship management (CRM) system.
- Escalate complex issues to appropriate departments when necessary.
- Maintain up-to-date knowledge of health plan policies, procedures, and regulatory requirements.
- Meet or exceed performance metrics, including call quality, customer satisfaction, and response time.
Skill Requirements:
- Bachelor’s degree in healthcare administration, Business, Communications, or a related field; required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
- Proficiency in Microsoft Office and basic computer systems.
- Bilingual skills are a plus.
About 4myBenefits
Founded in 1999, 4myBenefits is a leading provider of benefits administration and enrollment software. As a leader in the field, 4myBenefits works closely with over 1,000 midsize to large businesses, all across the country. Due to its high demand, 4myBenefits continues to grow as a business year over year.
To learn more about us and the services we provide, visit our website:
If you are ready for a new challenge and meet the qualifications outlined above apply online today! Be part of our future!
EEO/M/F/D/V. No third-party applications, please.
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