Status: Full-time Exempt

Pay Range: $95,000 - $125,000 (commensurate with experience)

Location: Remote within the US

Your Insight. Their Independence. Your Best Career Move.

At COA of Southwestern Ohio, Business Analysts don’t just gather requirements, they shape the future of care delivery. You’ll lead system enhancements that directly impact older adults and caregivers—while enjoying flexibility, trust, and the satisfaction of meaningful work.

Job Summary

As a Business Analyst, you’ll play a key role in designing and optimizing COA’s care management platform, CareDirector. You’ll translate complex business needs into actionable user stories, lead cross-functional collaboration, and ensure solutions are scalable, compliant, and user-centered. This role is ideal for a mid- to senior-level BA ready to grow into a Principal-level position and influence enterprise-wide systems strategy.

What You’ll Do

• Lead discovery and documentation for large-scale system enhancements, including new entities, workflows, and integrations
• Translate business needs into clear, complete user stories and acceptance criteria for development teams
• Create and maintain Agile artifacts (user stories, backlogs, wireframes, process flows) and flex between Agile and Waterfall approaches as needed
• Collaborate with stakeholders across care management, compliance, IT, and training to ensure alignment and adoption
• Ensure all system changes comply with HIPAA and other healthcare regulations
• Support QA and training teams with documentation, testing, and user onboarding
• Contribute to strategic planning and continuous improvement initiatives

What You Bring

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field
• Minimum 5 years of experience as a Business Analyst or Product Owner, in healthcare or care management
• Proven experience leading large-scale system implementations or enhancements
• Strong understanding of HIPAA compliance and its application in system design
• Proficiency in Agile methodologies and tools (e.g., Jira, Confluence); ability to flex between Agile and Waterfall
• Strong analytical, communication, and stakeholder engagement skills
• Experience with Microsoft Dynamics CRM a plus

Why Join COA?

• 87% of Care Managers say their work improves clients’ quality of life
• 50+ years of trusted service in Southwestern Ohio
• Opportunities for advancement into Principal BA and leadership roles
• 80%+ of employees would recommend COA as an employer

Benefits That Support Your Life and Purpose

• Pension plan with 6% annual company contribution to help you plan for the future
• Generous paid time off and 12 paid holidays so you can recharge and stay well
• Health, dental, and vision insurance to support your physical and financial wellbeing
• Professional development opportunities to grow your skills and career
• Pet insurance and employee assistance program to support your whole life, not just your work

Ready to lead the next generation of care technology?
Apply today and help shape the systems that support independence.