Waiver Service Coordinator
Council on Aging
Job Title: Waiver Service Coordinator
Location: Community-based (in-home visits)
Job Type: Full-Time (37.5 hours/week)
Pay Range: $47,000 – $66,000 (commensurate with experience)
Your Compassion. Their Independence. Your Career with Purpose.
At Council on Aging (COA), Waiver Service Coordinators help older adults live safely and independently in their homes - where they want to be. If you’re passionate about person-centered care and thrive in a collaborative, mission-driven environment, this is your opportunity to make a lasting impact.
What You’ll Do
- Empower clients through personalized care planning and service coordination
- Conduct home visits and phone check-ins to assess well-being and eligibility
- Collaborate with interdisciplinary teams to ensure seamless care transitions
- Educate and support caregivers in navigating health and community resources
- Maintain accurate documentation and uphold program compliance standards
What You Bring
- Education: Bachelor’s degree in Social Work, Psychology, Gerontology, or related human (social) services field
- Experience: At least one year working with individuals with disabilities or chronic conditions
- Preferred: Experience with electronic documentation and case management systems
- Skills: Strong communication, critical thinking, and organizational abilities
- Knowledge: Familiarity with community resources in Southwestern Ohio
- Requirements: Valid driver’s license and reliable transportation to complete community visits across COA’s service area including Hamilton, Butler, Warren, Clinton, and Clermont Counties.
Why Join COA?
- 50+ years of trusted service supporting older adults in Southwestern Ohio
- Structured onboarding: Begin with 30 days of in-office training and community visit shadowing to build confidence and connections
- Choice and autonomy: After onboarding, work from your own home office while managing community visits, documentation, and in-person meetings and training opportunities
- Mission-driven impact: Help older adults live safely and independently in their homes
- “I love knowing my work helps someone stay in their home. It’s meaningful, and I feel supported every step of the way.” — COA Waiver Service Coordinator
Benefits That Support Your Life and Purpose
- Pension plan with 6% annual company contribution
- Generous paid time off and 12 paid holidays
- Health, dental, and vision insurance
- Professional development opportunities
- Pet insurance and employee assistance program
Ready to make a difference every day?
Apply now and help older adults live with dignity, independence, and choice.