Job Title: Waiver Service Coordinator
Location: Community-based (in-home visits)
Job Type: Full-Time (37.5 hours/week)
Pay Range: $47,000 – $66,000 (commensurate with experience)

Your Compassion. Their Independence. Your Career with Purpose.

At Council on Aging (COA), Waiver Service Coordinators help older adults live safely and independently in their homes - where they want to be. If you’re passionate about person-centered care and thrive in a collaborative, mission-driven environment, this is your opportunity to make a lasting impact.

What You’ll Do

• Empower clients through personalized care planning and service coordination
• Conduct home visits and phone check-ins to assess well-being and eligibility
• Collaborate with interdisciplinary teams to ensure seamless care transitions
• Educate and support caregivers in navigating health and community resources
• Maintain accurate documentation and uphold program compliance standards

What You Bring

• Education: Bachelor’s degree in Social Work, Psychology, Gerontology, or related human (social) services field
• Experience: At least one year working with individuals with disabilities or chronic conditions
• Preferred: Experience with electronic documentation and case management systems
• Skills: Strong communication, critical thinking, and organizational abilities
• Knowledge: Familiarity with community resources in Southwestern Ohio
• Requirements: Valid driver’s license and reliable transportation to complete community visits across COA’s service area including Hamilton, Butler, Warren, Clinton, and Clermont Counties.

Why Join COA?

• 50+ years of trusted service supporting older adults in Southwestern Ohio
• Structured onboarding: Begin with 30 days of in-office training and community visit shadowing to build confidence and connections
• Choice and autonomy: After onboarding, work from your own home office while managing community visits, documentation, and in-person meetings and training opportunities
• Mission-driven impact: Help older adults live safely and independently in their homes
• “I love knowing my work helps someone stay in their home. It’s meaningful, and I feel supported every step of the way.” — COA Waiver Service Coordinator

Benefits That Support Your Life and Purpose

• Pension plan with 6% annual company contribution
• Generous paid time off and 12 paid holidays
• Health, dental, and vision insurance
• Professional development opportunities
• Pet insurance and employee assistance program

Ready to make a difference every day?

Apply now and help older adults live with dignity, independence, and choice.