Job Title: Continuous Improvement Specialist

Location: Blue Ash, OH (hybrid schedule - in office as needed)
Job Type: Full-Time (37.5 hours/week)
Pay Range: $56,300 - $71,315.00 (commensurate with experience)

Ready to Drive Operational Excellence and Transform Care Delivery?

Join our mission-driven team and lead impactful process improvement initiatives that enhance efficiency, quality, and compliance across home- and community-based programs. Your work will directly improve the lives of thousands of older adults by streamlining processes and ensuring high-quality care.

About the Role

As a Continuous Improvement Specialist, you'll be a key driver of organizational performance, using proven methodologies to foster a culture of continuous improvement. You’ll lead projects, coach frontline teams, and translate data into actionable insights that deliver measurable results - while gaining visibility with executive leadership and advancing your expertise.

What You’ll Do

• Cross-Functional Collaboration: Partner with program, compliance, operations, BI, and IT teams to align priorities and implement feasible, compliant solutions.
• Process Analysis & Implementation: Map workflows, identify inefficiencies, and design interventions using Lean, Six Sigma, and other CI methods.
• Data-Driven Decision Making: Collect and analyze quantitative and qualitative data to uncover improvement opportunities and measure impact.
• Performance Measurement: Define KPIs, maintain dashboards, and report progress to stakeholders.
• Project Leadership: Lead PMO Stage-Gate projects focused on optimization, regulatory readiness, and cost efficiency.
• Training & Coaching: Deliver role-specific training and hands-on coaching to embed daily improvement practices.
• Culture Enablement: Build departmental capability for continuous improvement through mentoring and knowledge transfer.

What We’re Looking For

• Education: Bachelor’s in Business, Healthcare Administration, or related field required; Master’s preferred.
• Experience: 4+ years in process improvement within healthcare, aging services, or human services.
• Skills: Strong analytical, problem-solving, and facilitation skills; ability to coach teams and manage change.
• Technical: Proficiency in Excel, familiarity with Power BI/Tableau, and process-mapping tools (Visio, Lucidchart).
• Certifications: Lean/Six Sigma certification (Yellow/Green/Black Belt) strongly preferred.

Why Join COA?

• 50+ years of trusted service supporting older adults in Southwestern Ohio
• Opportunity to lead transformative projects that improve care delivery.
• Collaborative, mission-driven environment focused on innovation and quality.
• Hybrid schedule with autonomy and work-life balance

Benefits That Support Your Life and Purpose

• Pension plan with 6% annual company contribution
• Generous paid time off and 12 paid holidays
• Health, dental, and vision insurance
• Professional development opportunities
• Pet insurance and employee assistance program

Ready to make a difference every day?

Interviews are happening now! Don't miss your chance to lead transformative projects!
Apply today and help us build a culture of continuous improvement that impacts thousands of lives.