Job Title: Care Coordination Specialist
Location: Office-based in Blue Ash
Job Type: Full-Time (37.5 hours/week)
Pay Range: $33,100.000 – $42,840.00

At COA of Southwestern Ohio, Care Coordination Specialists play a vital role in helping older adults and caregivers access the services and support they need—while enjoying flexibility, trust, and a work culture built on purpose. If you’re someone who thrives in a supportive environment and takes pride in helping others, this role offers both impact and balance.

What You’ll Do

As a Care Coordination Specialist, you will be the steady, compassionate connection between clients and the services that help them maintain independence. You’ll support care managers, triage incoming calls, arrange essential services, and ensure follow-through—helping clients feel heard, supported, and cared for every step of the way.

Proof Points

• 50+ years of trusted service supporting older adults in Southwestern Ohio
• 80%+ of employees would recommend COA as an employer
• Strong culture of autonomy, mission alignment, and leadership trust
• Opportunities for professional growth without the pace or strain of traditional health care settings

What Makes This Role Fulfilling

Purpose & Impact

Help older adults stay safe, supported, and connected by coordinating services that directly improve their daily lives.

Flexibility & Autonomy

Enjoy predictable hours and hybrid flexibility after training, allowing you to balance work and life more easily.

Supportive Culture

Join a team that values collaboration, shared mission, and respect for every client and colleague.

Professional Growth

Develop skills in care coordination, community resource navigation, communication, and problem-solving.

What You Bring

• At least one year of experience in social services or direct customer service
• Strong computer and data entry skills (Windows, email, Word, Excel)
• Ability to provide exceptional customer service and communicate with empathy
• Comfort adapting to change in a collaborative, team-based environment
• Valid driver’s license and reliable transportation for occasional travel within Southwestern Ohio
• Respect for diverse cultural, spiritual, racial, and ethnic backgrounds

How You’ll Make a Difference

• Be the first point of contact for clients and caregivers, providing quick, compassionate support
• Arrange and authorize services—including those inside and outside long-term care programs
• Document activities accurately to support quality outcomes and compliance
• Partner with care managers and integrated care teams to ensure every client receives timely and effective support

Benefits That Support Your Whole Life

• Flexible hours and hybrid schedule after training so you can balance work and life
• Pension plan with 6% annual company contribution to help secure your future
• Generous paid time off plus 12 paid holidays to recharge and stay well
• Health, dental, and vision insurance to support your physical and financial wellbeing
• Opportunities for professional development and community advocacy
• Pet insurance and employee assistance program because your life outside of work matters too
• Business casual work environment with a mission-driven culture

Employee Quote

"COA gives me the ability to truly help people while still having balance in my own life. I feel supported, trusted, and proud of the work I do every day."

Ready to make a meaningful impact—without sacrificing balance?

Apply today and build a career where your compassion, communication skills, and care coordination expertise help older adults live with independence and dignity.