Your Leadership. Their Independence. Your Best Career Move.

Job Summary

Key Responsibilities

Leadership and Team Development

• Set clear goals and expectations that align with organizational priorities and empower team members to succeed.
• Foster a positive, inclusive, and high-performing team culture that reflects COA’s mission and values.
• Provide coaching, feedback, and recognition to support employee growth and engagement.
• Promote open communication, address conflicts constructively, and model healthy work-life balance.
• Encourage innovation, collaboration, and ownership across the team.

Performance and Program Management

• Monitor team performance using data and reports to identify trends, training needs, and opportunities for improvement.
• Lead strategic initiatives and projects that support program and organizational objectives.
• Ensure timely, high-quality decision-making and delivery of commitments.
• Collaborate with internal departments to align program design, workflows, and staffing with service goals.
• Identify and resolve operational challenges through proactive problem-solving.
• Review different models and delivery systems in other areas of the state or country to identify new ideas and strategies to develop and/or improve departmental operations.

Service Delivery and Stakeholder Engagement

• Ensure services are delivered efficiently, equitably, and in alignment with client needs and funding requirements.
• Collaborate with external partners (e.g., JFS, MCOs, community agencies) to enhance service coordination and outcomes.
• Participate in case conferences and advocate for clients across systems.
• Monitor client satisfaction and service utilization to ensure quality and responsiveness.

Compliance, Financial Oversight, and Policy Adherence

• Ensure compliance with all contract, documentation, and billing requirements.
• Manage departmental budget and resource allocation to align with strategic priorities.
• Collaborate with Quality and Training teams to implement improvements and meet regulatory standards.
• Uphold COA policies, procedures, and ethical standards consistently and transparently.

Qualifications

• Bachelor’s degree in public administration, healthcare administration, gerontology, social work, nursing, or related field; Master’s degree preferred
• Active RN or LSW license in good standing (Licensed Manager)
• Leadership experience in community focused social services with a Human Services degree (Non-licensed Manager)
• Minimum 3 years of management experience; Medicaid experience strongly preferred
• Experience managing large teams in a fast-paced environment
• Proven experience in contract compliance, program oversight, and initiative leadership
• Strong understanding of care management and managed care environments
• Experience with staffing models and resource planning
• Skilled in relationship-building with external partners
• Background in healthcare, social services, or geriatrics; long-term care experience preferred
• Proficiency in MS Word, Excel, and adaptable to new software systems
• Strong problem-solving, conflict resolution, and organizational skills
• Excellent written, verbal, and presentation communication skills
• Demonstrated decision-making ability and initiative
• Ability to travel within Butler, Clermont, Clinton, Hamilton, and Warren Counties, and statewide for training

Why Join COA?

• 50+ years of trusted service supporting older adults and people with disabilities in Southwestern Ohio
• A mission-driven organization where your leadership directly supports independence, safety, and dignity for thousands of community members
• Collaborative, supportive leaders who value input from frontline managers and empower you to improve systems and outcomes

“I see the impact of our work every day. As a leader here, I’m trusted to make decisions, support my team, and still have a life outside of work. That balance—plus the mission—is why I’m here.”
— COA Care Management Leader

Benefits That Support Your Life and Purpose

• Help older adults and individuals with disabilities live independently, safely, and with dignity in their own homes.

• Hybrid work options so you can balance work and life
• Pension plan with 6% annual company contribution to help you plan for the future
• Generous paid time off and 12 paid holidays so you can recharge and stay well
• Health, dental, and vision insurance to support your physical and financial wellbeing
• Professional development opportunities, leadership training, and support for your long-term career growth
• Pet insurance and an Employee Assistance Program to support your whole life, not just your work

Ready to Lead a Team that Changes Lives Every Day?