Job Title: Continuous Improvement Analyst
Location: Blue Ash, Ohio (Hybrid)
Job Type: Full-Time (37.5 hours/week)
Pay Range: $56,300 to $82,875.00 (Commensurate with experience)
Your Insight. Better Processes. Real Impact. Your Best Career Move.
At COA, you make a lasting difference while enjoying the flexibility, trust, and support to thrive in your own life. As a Continuous Improvement Analyst, you’ll help transform how we serve older adults and caregivers by driving smarter, more efficient systems without sacrificing the balance and purpose you value.
Job Summary
This role leads and supports organization-wide process improvement efforts using Lean Six Sigma and continuous improvement methodologies. You’ll partner across clinical, administrative, compliance, and IT teams to analyze workflows, uncover opportunities, and implement sustainable solutions that improve efficiency, quality, and outcomes.
Your work won’t just optimize processes. It will empower teams and strengthen our ability to deliver high-impact services to the community.
Responsibilities
- Evaluate workflows to identify inefficiencies, bottlenecks, and improvement opportunities
- Collect and analyze data to uncover trends, root causes, and performance gaps
- Lead and support process improvement initiatives using Lean, Six Sigma, and related methodologies
- Coach leaders and frontline teams in daily improvement practices and continuous improvement tools
- Collaborate across departments to align improvements with strategic priorities
- Develop KPIs, track performance, and report outcomes of improvement initiatives
- Create process maps, SOPs, and documentation to ensure sustainability and clarity
- Partner with training teams to support adoption of new processes and tools
- Lead or contribute to cross-functional projects focused on efficiency, compliance, and quality
Qualifications
- Bachelor’s degree in Business, Healthcare Administration, Engineering, or related field required
- 3–5+ years of experience in process improvement (healthcare, human services, or regulated environment preferred)
- Lean Six Sigma training strongly preferred
- Strong analytical skills with experience in data analysis, root cause analysis, and performance diagnostics
- Proven ability to solve complex problems and implement sustainable solutions
- Experience coaching teams and building continuous improvement capability
- Excellent communication and facilitation skills across diverse stakeholders
- Proficiency in Excel, data visualization tools (Power BI, Tableau), and process mapping software (Visio, Lucidchart)
- Project management experience handling multiple initiatives simultaneously
Why Join COA?
- 50+ years of trusted service supporting older adults in Southwestern Ohio
- 80%+ of employees would recommend COA as an employer
- Opportunities to influence organization-wide change with visible impact
- A mission-driven culture where your work directly improves lives
“I get to solve complex problems and see the impact of those solutions every day while working in a culture that respects my time and values my ideas.” — COA Team Member
Benefits That Support Your Life and Purpose
- Flexible hours and hybrid schedule so you can balance work and life
- Pension plan with 6% annual company contribution to help you plan for the future
- Generous paid time off and 12 paid holidays so you can recharge and stay well
- Health, dental, and vision insurance to support your physical and financial wellbeing
- Professional development opportunities, including Lean and leadership growth
- Pet insurance and employee assistance program to support your whole life—not just your work
Apply
Ready to drive meaningful change and help build smarter, more effective systems that support your community?
Apply today and bring your continuous improvement expertise to a mission that matters
