Job Title: Transportation Coordination Specialist
Location: Blue Ash, Ohio (Hybrid – office & remote flexibility)
Job Type: Part-Time (25 hours/week)
Pay Range: $20-$24/hr (commensurate with experience)
Your Coordination. Their Access. A Mission That Moves People.
At COA, Transportation Coordination Specialists ensure older adults and individuals with disabilities get where they need to go safely, reliably, and with dignity. In this fast-paced, purpose-driven role, your decisions directly impact independence, access to care, and quality of life.
Job Summary
The Transportation Coordination Specialist ensures reliable, safe, and efficient transportation services by coordinating providers, optimizing scheduling operations, and resolving issues in real time. You’ll serve as the central connection point between clients, caregivers, and transportation providers, driving service quality, on-time performance, and customer satisfaction.
Responsibilities
Transportation Operations Coordination
• Coordinate transportation scheduling and dispatching to ensure timely and efficient service
• Optimize routing to improve on-time performance and maximize resources
• Maintain accurate trip data including departures, destinations, and return expectations
Real-Time Service Management & Problem Resolution
• Serve as the central point of contact for resolving service disruptions
• Identify and address delays, conflicts, and service issues in real time
• Escalate and document incidents as needed
Provider & Driver Coordination
• Communicate proactively with transportation providers and drivers
• Provide trip clarification, directions, and operational support
• Monitor provider performance and address issues such as delays or no-shows
Customer Service & Stakeholder Communication
• Serve as a primary contact for client and caregiver inquiries
• Deliver compassionate, professional customer service
• Build trusted relationships across stakeholders
Quality Monitoring & Compliance
• Monitor service delivery through transportation systems and communication tools
• Ensure compliance with HIPAA and organizational policies
Data Accuracy & Systems Utilization
• Utilize systems such as TripSpark to manage scheduling and dispatching
• Maintain accurate, real-time documentation and records
Qualifications
Required
• High school diploma or equivalent
• Experience in call center, transportation, logistics, or related environment
• Strong communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
Preferred
• Associate degree or higher in Transportation, Logistics, Human Services, or related field
• 2+ years of dispatching, scheduling, or transportation coordination experience
• Experience working with elderly or disabled populations
• Familiarity with transportation management systems (e.g., TripSpark)
Why Join COA?
• 50+ years of trusted service supporting older adults in Southwestern Ohio
• Mission-driven work where your efforts directly improve independence and access to care
• A supportive, collaborative environment where your voice and ideas matter
“Every call I take and every ride I coordinate makes a difference. It’s fast-paced, but incredibly rewarding knowing I’m helping someone stay independent.” — COA Transportation Team Member
Benefits That Support Your Life and Purpose
• Hybrid work options to support work-life balance
• Pension plan with company contribution to help you plan for the future
• Generous paid time off and 12 paid holidays to recharge and stay well
• Professional development opportunities to grow your career
• Purpose-driven work that helps vulnerable populations maintain independence
Ready to Make an Impact Every Day?
If you thrive in a fast-paced environment, enjoy solving problems in real time, and want to support a mission that truly matters—this is your opportunity.
Apply today and help keep our community moving.
