Be the Face of Our Hotel!

Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!

Why You’ll Love It

• Make a direct impact on guest satisfaction every day

• Work in a dynamic, team-oriented environment

• Competitive pay, flexible schedules, and opportunities to grow in hospitality

• Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations

What You’ll Do

• Greet guests warmly, build personal connections, and anticipate their needs

• Manage guest check-in/out, reconcile accounts, and handle cash or card transactions

• Promote brand loyalty program and follow brand hospitality sales standards

• Staff and maintain the market area, ensuring stock is organized and shelves are tidy

• Record guest requests, special needs, early arrivals/late departures, and communicate issues 

• Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention

• Assist with maintenance requests and coordinate with on-property maintenance as needed

• Complete all required training and compliance tasks, including CPR and TIPS certification

• Maintain a clean, organized front desk, dry storage, and adjacent areas

• Support smooth communication between all hotel departments

Who You Are

• Guest-focused, friendly, and professional

• Reliable with flexible availability, including evenings, weekends, and holidays

• Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)

• Strong communicator and problem solver

• Physically able to stand for long periods and perform light lifting as needed