What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We are currently looking for a COG Manager for LSH to further develop and deploy strategic LSH projects and show significant growth and opportunities in the region for our world-class services to our customers.

Location of the Role: Plantation, Florida.

Key Accountabilities:

• AMNetwork Operations lead contact for LSH support, with focus on strategic objective to grow revenue.
• Ensures that cross-functional coordination is in place.
• Creates operational sustainable solutions per Global SOP or Customer build SOP.
• Performs gaps analysis to determine operational readiness against commercial expectation.
• Prepares, reviews, and presents volume growth opportunities to upper management.
• Setting key performance indicators to measure success.
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.

Requires close interaction with Senior Management and consults with Regional and Global function heads in enabling operational and systems enhancements to secure additional growth.

Oversees overall activities associated with meeting LSH sector needs. Focus on 99% SC.

Actively engages commercial stakeholders and customer decision makers to provide assessment of needs/requirements.

Interprets conditions to meet Operational realities and course of action.

Qualifications - Internal

Key Requirements:

• Experienced professional contributor with 2-5 years of experience in related field.
• BS/BA in related discipline
• Strong analytical and complex problem-solving skills.
• Management skills to properly define sustainable corrective actions and ownership.
• Robust knowledge of DHL's network and GSOP, strong awareness of IT capabilities,cross-functional interoperability and in depth understanding of customer/market needs
• Preferably good knowledge of Life Sciences and Healthcare
• Proficiency in English, and in other language (Spanish, Portuguese) is a plus.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Skills & Qualifications:

• Strong knowledge of Network Operations and workings of DHL
• Highly developed analytical, problem solving and high-level reasoning skills
• Strong influencing & communication skills
• Ability to influence and negotiate at all levels
• Customer orientated
• Achievement drive and initiative
• Excellent business / commercial competence
• Quality orientation (accurate, timely)
• Conceptual thinking
• Presentation skills
• Effective planning, organization and decision making competencies
• Fluent in spoken and written English
• Good level of cross-cultural competency and interpersonal understanding
• Willingness and ability to travel
• Minimum of 5 years of relevant working experience (preferably at management levels in either network operations, customer service, Commercial or general management)
• Regional or Global experience in Operations would be an advantage
• Relevant working experience (preferably at management levels) with Commercial teams and customer facing roles. University degree or equivalent industry experience

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• myShares - Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.