Performance Management CoE Manager (US-O)

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

Support development and enhancement of the DHL Supply Chain (DSC) North America Center of Excellence for Performance Management responsibilities. Lead a wide scope of programs and projects and reporting responsibilities to add value to the DSC North America Business and/or Functional teams.

• Lead value adding strategic programs and projects, including standard programs like DSC’s Divisional Performance Management and Internal Control Systems programs, and ad-hoc needs and/or analyses.
• Deliver value-add content for Operations Excellence executive needs for BRMs and MRPs.
• Way of Working,
• Deploy programs and projects in all North America sectors by working with sector teams for success, including short and long-term planning, resource balancing, communications, and problem solving.
• Project management from beginning to end, including ensuring that all cross-sector and/or cross-functional project participants are meeting deadlines, to reach the overall project completion date goal.
• Proactively inform leadership of project accomplishments and challenges
• Selling of projects with informal and formal presentations to all levels of the DSC North America and Global organization, including educating on the value-add of projects, accomplishments, challenges, and next steps.
• Uncover, understand, and create solutions for nuances in global projects to be a best fit for North America
• Liaison between North America and DSC Global, including representing North American interests on global initiatives.Active participation in global project calls, including at non-traditional work hours (6am and 7am ET calls are common for this role)
• Lead and develop team members with direct report(s) and/or CoE teammate support.
• Performs other duties as assigned

Responsibilities

• Recruitment and Selection: determine labor needs; understand and use the Company’s interviewing process and tools; implement on boarding.
• Managing & Rewarding Performance: set clear performance expectations; provide regular feedback and reviews; resolve team conflicts; encourage a positive and safe environment; use coaching and corrective action for underperformance; understand and use voluntary/involuntary termination processes.
• Training & Development: understand and coach others on processes, tools and standards (SOP’s); ensure training requirements are met; identify and address skill gaps; discuss career interests.
• Communication & Engagement: communicate company, and other pertinent information to team (pre shift, one on one, etc.); share customer and DSC information on regular basis.

Required Education and Experience

• 5+ years of experience with real supply chain issues for company(s) in one of our sectors—either full-time or academic internship, required
• Bachelors degree in Business, Engineering, Logistics or related field, required
• 3+ years of progressive experience in at least one of the following: strategy development and implementation, operations management, or organization design and implementation, preferred
• Experience as a management consultant or working in a strategic role, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.