Monday-Friday 9a-5p with the possibility of 10 hour days 7a-5p and some Saturday's.

• Must be well versed in email communication
• Must have good computer skills
• Will be routing orders by pallet/piece count in multiple different customer portals
• Will need to follow orders on the warehouse floor and ensure they are being staged and routed in an expected time frame
• Fast paced environment
• Clear communication is needed
• Attention to detail is necessary
• Must be able to follow a list and work on your own to complete it

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.