NOW HIRING 1stShift Customer Service Representative starting at $22.75 per hourbase pay, plus $3.00 geographical differential = $22.75 per hour

Join the #1 logistics company in the world: DHL Supply Chain

Our Livermore, CA facility is growing, and we're looking for world-class people like you!

We are currently looking forCustomer Service Representative to join our1stshift Team!

This position will be responsible for but not limited to:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

WHAT WE OFFER:

• Wages pay at $22.75hour with an annual increase possible.
• • Eligible for attendance bonuses
  • Work schedules: Monday –; Friday from 6am-230pm
  • Paid Weekly
  • Overtime available based on customer volume
  • Excellent medical, dental, vision, and prescription
  • Paid Time Off available day one
  • 401(k) with a generous company match
  • Tuition reimbursement program

WHAT WE SEEK:

• SAP experience preferred
  • Proficient in email communication
  • Looking for someone with a good attendance record
  • Able to prioritize and multi-task
  • Comfortable working with others
  • Open to learning new skills
  • Team player

It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US. Learn about why our associates enjoy being #TogetherUnstoppable

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.