VP Global CoE Service Logistics (US-O)

Would you like to join the Logistics Company for the World?Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve,and eagerness to pursue continuous improvement opportunities… we look forward to exploringcareer possibilities with you!

Job Description

• Owner of the Service Logistics (SL) Digitalization agenda, including:
• New products & market innovations which help retain & win new business, grow market share
• Business Solutions, including business ownership of SL’s global IT platform SeLECT (SeLECT is live for 80+ SL customers, handling ~24 million order lines per year). This includes leadership of the Continuous Delivery Model (CDM) and Project Delivery Board (PDB) that drive and govern SeLECT releases within budget (~4.5M Euro, 2023))
• Analytics, including defining and executing an analytics vision to support customers & SL

• Deliver innovation to ensure market competitiveness & profitable growth for Service Logistics (SL), which:
• Achieves >Eur 1b revenue in 2023
• Generates additional revenue for other Divisions (Express, DGF) between EUR 100-200m
• Provides network solutions integrating warehousing, transport and 24x7x365 command centers
• Delivers these solutions across >1000 sites, >140 countries and >400 partners (including DSC Countries, Express, DGF, third parties)
• Works cross Sector including Technology, Life Sciences and Engineering & Manufacturing

• Management of the global Center of Excellence function and organization (9 people + support teams in Regions + Sites), including process excellence, delivery of the innovations & alignment with other DSC COE’s

Strategic Solution Ownership

• Define and articulate the Service Logistics global product strategy, ensure all efforts are aligned with SL strategic objectives
• Direct the business solutions agenda, with product ownership of the SL global IT platform (SeLECT), to meet the needs of internal and external customers globally and in region (80+ customers)
• Drive the CDM agenda and deliver changes within budget (~4.5m EURO, 2023)
• Design and develop new SL products, drive the innovation and continuous improvement agenda across the global SL organization, providing a key enabler to deliver on the ambitious growth agenda of SL
• Manage the Service Logistics seed fund to foster the rapid testing of innovation solutions within SL
• Drive the Reporting and Analysis (Business Intelligence) agenda, develop the global SL analytics vision and deliver analytics solutions to internal business partners and external customers

Leadership

• Sponsor strategic Service Logistics projects and programs
• Establish and foster Service Logistics as a thought leader in the market through strategic customer engagements/sponsorships, speaking engagements and publications
• Lead and manage the performance of the global Service Logistics CoE team. Manage the associated annual CoE budget (EURO 1.4m, 2023)
• Recruit additional team resources as needed and support their career development and progression
• Track and report on the performance of the Service Logistics COE team, and the impact of its initiatives

Process

• Deliver a best in class operational capability by continually improving and standardizing our core processes and systems across customers
• Deliver business solutions to our internal and external customers with the objective to provide a consistent network with a competitive cost base serving as a springboard for growth
• Deliver the toolkits required to successfully implement these products in Service Logistics (Training, knowledge transfer, change management, sales toolkit)

Required Education & Experience

• Bachelors Degree, required
• Minimum of 15 years working experience in an international logistics environment in business and IT roles
• Minimum of 10 years working experience of delivering complex projects and programs
• Minimum of 10 years working experience in working with consultancy and software companies
• Minimum 5 years experience required in a management role in IT or in Operations
• Strong Finance knowledge required in terms of team budget management, submission of BCAs and program budget management
• Experience in management roles in at least 2 regions
• Experience in leading projects and programmes in all regions
• 10-15 years experience required within a Supply Chain division
• 5-10 years experience within the Express division is an asset
• 5-10 years experience within the Forwarding/Freight division is an asset

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer