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DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

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The DOT Compliance Manager will be responsible for leading and overseeing various compliance initiatives within the organization, with focus on DOT regulations. This individual will manage and support DOT-focused programs and projects, including overseeing Freshdesk administration, Drug and Alcohol testing, Safety Compliance, and supporting Field Operations. The role requires effective collaboration with cross-functional teams to align projects and communications with DOT standards.

Responsibilities:

DOT Compliance Oversight:

• Ensure daily support for DHL Express, maintaining adherence to DOT regulations.
• Lead or support DOT programs and projects, ensuring seamless execution.
• Manage DOT employment verification and ensure timely responses.
• Identify and inform management of DOT compliance issues, safety risks, and improvement opportunities through the conduct of daily, weekly, and monthly audits.

Driver Qualification (DQ) Files:

• Conduct audits of DQ files to identify non-compliance or missing documents.
• Collaborate with stakeholders to gather and upload missing DQ files into Beacon.
• Ensure all documentation is properly submitted/received and audit files for missing or expired documents.
• Perform ongoing monitoring and audits to maintain compliant DQ file.

Collaborate with Stakeholders for DQ Files Management:

• Work closely with relevant stakeholders to ensure the complete and accurate collection of necessary Driver Qualification (DQ) files.
• Oversee the uploading of these files into Beacon, ensuring that all documentation is current and accessible for compliance review.

Field Operations Support:

• Provide continuous support to the Field Ops Team, addressing any concerns or issues related to DOT compliance.
• Conduct regular training sessions or workshops to keep the team updated on the latest DOT regulations and best practices.
• Develop and maintain a repository of resources and documentation to assist in understanding and adhering to DOT standards.

Drug and Alcohol Testing (D&A):

• Manage Post-accident and Reasonable Suspicion testing to ensure compliance.
• Generate testing orders, monitor results, and maintain records in Sterling.
• Communicate testing results to the field team and update the Drug and Alcohol Metrics Tracker.
• Ensure Drug & Alcohol Testing compliance awareness and adherence.

Safety Management and Reporting:

• Monitor safety scores and violations on the Safety Management System (SMS)
• Updated reports monthly to relevant stakeholders (Fleet or Safety Team).
• Provide monthly reports on safety compliance, including BASIC scores and ISS ratings.
• Perform annual Motor Vehicle Record (MVR) checks for all relevant personnel before the set deadline, address non-compliant employees, create action plans, and follow up.

FMCSA Compliance:

• Perform limited queries in the FMCSA Clearinghouse to ensure ongoing compliance with drug and alcohol regulations.
• Manage SAP/Return to Duty Process, ensuring accurate reporting and compliance with mandatory test requirements.
• Accurate & Timely reporting of non-compliance.

Management Information System (MIS) Reporting:

• Compile and generate regular MIS reports to provide insights into DOT compliance metrics.
• Prepare and submit Management Information System (MIS) reports as required by DOT regulations.
• Ensure accurate and timely reporting of annual drug and alcohol testing data.

Ad hoc Function:

• Efficiently administer Freshdesk, managing and assigning tickets.
• Respond to miscellaneous tickets erroneously assigned to HR Compliance.
• Support the Senior Manager in understanding and executing the organization's human resource compliance strategy, particularly concerning DOT compliance requirements.
• Oversee Designated Employer Representative (DER) tasks in alignment with DOT regulations and company policies.

Key Performance Indicators (KPIs):

• Achieve and maintain a high level of compliance with DOT regulations.
• Timely completion of DQ file audits and reporting.
• Maintain compliance with DOT drug and alcohol testing requirements.
• Prompt execution of DOT programs and projects.
• Timely and accurate reporting on safety scores and compliance metrics.
• Ensure FMCSA compliance through accurate and timely reporting.

Skills & Qualifications:

• Bachelor's degree in a relevant field or equivalent experience.
• Extensive knowledge of DOT regulations and compliance.
• Proficient in analytical and problem-solving skills.
• Experience in managing ticketing systems, with a preference for Freshdesk.
• Proven project management abilities, capable of leading or supporting initiatives.
• Exceptional communication and organizational skills.

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• myShares - Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities
• Hybrid Work Schedule: 60% in-office

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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