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Customer Service Representative

DHL

DHL

Customer Service
Phoenix, AZ, USA · Phoenix, AZ, USA · Arizona, USA · United States
Posted on Jan 4, 2025

NOW HIRING Customer Service Representitive at $20.65 per hour with $1.50 Saturday and Sunday
Join the #1 logistics company in the world: DHL Supply Chain
Our?Tolleson, AZ?facility is growing, and we're looking for world-class people like you!
We are currently looking for a CSR ?to join our team!

WHAT WE OFFER:
• Wages at?$20.65?per hour with an annual increase.?

  • $1.50 shift premium for Saturday and Sunday

• Work schedules:?C shift Friday- Sunday 6:00am- 6:30 pm
• Eligible for attendance bonuses
• Weekly pay available
• Overtime available based on customer volume
• Excellent medical, dental, vision, and prescription
• Paid Time Off (vacation & holidays) available day one
• 401(k) with a generous company match
• Tuition reimbursement program
WHAT WE SEEK:
• computer experience preferred

  • SAP experience
  • outlook experience

• Must be detail-oriented, and a team player

  • Great with customers and have great customer service.

It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US. Learn about why our associates enjoy being #TogetherUnstoppable


Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

  • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

Required Education and Experience:

  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.