This position is open to a remote candidate, ideally easily able to travel 25% of the time. The pay range for this position is $85,000-$150,000 USD.

Business Customer Development Manager - Returns

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

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Job Description

We are seeking a Business Customer Development Manager to support our returns business and to manage executive-level customer relationships for profitability and growth. This person will manage and identify growth opportunities for our complex existing customer base.Acting as the primary customer contact relating to relationship development, commercial agreements, growth potential, and account strategy, this person will ensure that profit goals are met.

Responsibilities

• Account Management: Takes a strategic approach toward customer and process elements of the role
• Network Management: Manages Internal and External stakeholders, attends Network and Industry events to build pipeline and opportunities
• Can analyze and assess margin performance vs. pro-forma income statements
• Pipeline goals: Focuses on driving gross revenue in pipeline, while strategizing growth against target and business close ratio
• Delivers against revenue and gross profit targets
• Develop and strengthen customer relationships
• Research and develop relationships with new potential accounts
• Facilitates customer survey responses from identified customers and communicates results
• Negotiates and executes new commercial agreements and changes to existing agreements resulting from new business opportunities, renewals and other changes
• Has Sales Opportunity to Operational Delivery (O2D) awareness, understanding and executing of the elements involved
• Interact with appropriate parties to ensure the completion of customer related project and action plans
• Participates in budget process to ensure operational site alignment with account strategy
• Ensures familiarity with all solution sets and the delivery of growth with relation to the specific solution sets
• Ensures understanding of significant site performance constraints, vacancies or increased capacities
• Updates Salesforce.com/internal reports as required by respective manager (i.e. pipeline, account plan, etc.)

Required Education and Experience

·Bachelor Degree or equivalent 4 years experience, required

·Minimum three (3) years of logistics and business development experience, preferred

·Minimum three (3) years of P&L and shared delivery experience, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.