Key Accountabilities / Primary Duties & Responsibilities
Associate Interaction (70% time) –; Example activities include Associate Development, one on one
coaching, walking throughout work area during assigned shift, conflict resolution among associates,
associate group meetings and training. Specifically:
- Direct the necessary daily activity to ensure a safe, secure, clean and fair work environment for
associates.
- Deliver associate orientation, training, performance reviews, and/or development as appropriate
- Participate in the management of turnover among hourly staff consistent with the site turnover
objectives.
- Ensure the associates have proper access to the necessary tools to perform their assigned duties and
that the tools are routinely inspected and maintained.
First Choice / Process Improvement (10% time) –; Example activities include action planning with client,
project planning follow-up, space planning, turnover review and workshop participation. Specifically:
- Organize and lead the focus on improved productivity levels in a manner that first stresses effectiveness
by improving processes and secondly stresses the efficiency of associate work.
- Collaborate with the regional sites to share in safety, labor sharing, and best practice initiatives.
- Participate in the completion of workshop action plans, projects and best practice
sharing/implementation.
Planning (5% time) - Example activities include manpower planning, equipment maintenance, work flow
prioritization and daily scheduling. Specifically:
- Plan, manage, and adjust the daily workload and staffing to minimize the unplanned overtime.
- Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished (i.e.,
staffing, equipment, space).
Human Resources (5% time) - Example activities include identifying labor needs, interviews and
recruiting activities, implementing training, and coaching / counseling for improved performance.
Specifically:
- Ensure company policies are communicated, applied, and enforced (i.e., safety, accounting, operational,
regulatory, and administrative).
- Maximizes quality and productivity by understanding job standards for each function, and evaluating
performance variances in order to identify root cause and corrective action.
Communications (5% time) - Example activities include staff meetings, customer interactions,
vendor/service provider interactions, and internal communications with peers, staff and internal business
unit departments. Specifically:
- Effectively communicate work task Standard Operating Procedures, convey key information during preshift
meetings and ensure appropriate shift hand-offs.
- Provide a professional environment with relation to external customers and vendors such as drivers,
dispatchers, and customer representatives.

Reporting (5% time) - Example activities include Key Performance Indicator tracking, quality reports,
audits, financial reporting, material handling equipment reports, site or individual performance tracking and
customer required reports. Specifically:
- Execute daily customer / vendor contract requirements and identify accessorial activity (work outside
commercial contracts) and ensure necessary documentation.
- Ensure inventory integrity by timely and accurate receiving, picking, shipping, and inventory
management.
- Participate in the collection of performance measurements consistent with customer, vendor, and site
requirements.

Operations Supervisor - Distribution

The Operations Supervisor role has a national salary range of $62,500 - $70,000.

For roles within California the range is $68,640 - $82,200 and Washington is $77,968 - $82,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

As an Operations Supervisor at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our frontline associates, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description:

• Lead, motivate and develop a diverse team of frontline associates by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas of improvement. Provide regular reports and analysis to management, highlighting achievements, challenges, and recommendations for enhancing warehouse operations.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.

Required Education and Experience:

• Bachelor’s degree or equivalent experience, preferred.
• 1+ years operations experience in a lead/supervisor/management role, preferred.
• 1+ years logistics industry experience, preferred.
• Staff management, workload planning, objective setting and organizational skills, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.

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