TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

DHL’s Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded.

Job Key Facts

Marketing Manager, Innovation, DHL Customer Solutions & Innovation (CSI)

Grade: RCS J

Contract Type: Permanent

Employment Type: Full-time

Location: Rosemont, IL

Salary: $97,350-$113,000

Job Purpose

Marketing Manager, Innovation, DHL Customer Solutions & Innovation (CSI)

We are looking for a talented and highly motivated Marketing Manager, Innovation for our DHL Americas Innovation Center (AMIC) – a state-of-the-art facility focused on engaging startups and industries on the future of logistics. In this role, you will drive planning and implementation of regional Innovation Marketing for the Americas. You will also position DHL as the Innovation Leader and CSI as the innovation engine in the region. As the AMIC Marketing Manager you will implement marketing programs to support specific marketing objectives across different channels and segments and in support of our overall strategic innovation marketing plan, and build and engage regional Innovation, and the marketing and communications community.

Principal Accountabilities

Drive regional Innovation Marketing approach

• Position DHL as the Innovation Leader in the market and CSI as the innovation engine of the group
• In collaboration with business owners, shape the marketing direction for regional activities and positioning and identify key success factors
• Develop regional marketing roadmap based on the agreed strategic direction and develop specific measures in support of agreed goals

Contribute to global Innovation Marketing efforts

• In addition to regional responsibilities, take on responsibility to drive selected topics globally and on behalf of the entire Innovation Marketing team
• Translate global direction and priorities and identify opportunities to position these as part of the regional Marketing plan
• Provide input into global planning and priority setting

Regional stakeholder management

• Build and maintain strong relations with other Innovation functions and the broader Marketing community
• Identify and manage relevant internal and external stakeholders at the regional level

Deliver Americas regional Marketing agenda and implementation

• Align the Marketing with the Business Unit activities and other relevant stakeholders to set up joint initiatives where applicable
• Build marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic innovation marketing plan
• Develop strategy for customer events and project manage major events including external and internal audiences (e.g. annual Innovation Day, Trend Days)
• Develop creative and out of the box customer engagement formats
• Lead and execute internal and external communication efforts using appropriate marketing & communication tools
• Drive placement and promotion process for B2B content marketing efforts and choose the right channels to spread out the content;
• Run integrated marketing campaigns e.g. to launch the DHL Trend Research publications and position DHL as industry thought leader
• Drive social media activities
• Develop marketing materials and collateral as needed, from concept to production to distribution
• Quickly respond to emerging new topics and trends with adequate Marketing / Comms efforts
• Support selection of and participation in external events in the region (e.g. industry event, trade conferences)
• Engage and leverage existing internal and external marketing support layers (e.g. copywriting, graphics support)
• Measure and report performance of marketing campaigns and all deliverables, gain insight and assess against goals. Choose the right format to report on performance and take actions accordingly

Knowledge, Skills and Experience

What We’re Looking For

• Bachelor’s Degree in Business Administration, Marketing or related discipline and 5-8 years of experience in related field OR MS/MA and generally 3-5 years of experience in related field
• (Internal candidates) Ideally will have experience in different divisions
• Creativity and courage to walk beyond the beaten path
• Engaging and positive personality with a “can-do” attitude
• Ideally previous exposure to Innovation environments
• Strong project and/or event management experience
• Sound understanding of creative and marketing execution process.
• Quick learner
• Engaged and positive person
• Excellent meeting facilitation, presentation and communication skills. Strong understanding of marketing tactics and planning processes.
• Demonstrate exceptional positive attitude, aptitude to adapt to change, and boundless creativity
• Able to thrive in a collaborative environment with professional and positive attitude.
• Self-motivated team player with the ability to thrive in a fast-paced environment.
• Strong negotiation skills with understanding of the implications of decisions that are made.
• Writing and editing skills
• Advanced Microsoft Office skills
• Opinionated team worker; engaged
• Attention to detail; continuous improvement spirit in search of excellence
• Critical thinking, strong organizational skills and accuracy.

Interested in this opportunity?

If you have any questions regarding the job, please feel free to reach out to recruiting.dpbh@dhl.com.

Submit your application in English including your CV, cover letter, academic records, and your reference letters (if applicable).

Apply now! We are looking forward to your application!

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As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.