We currently have an opportunity to fill a Director of Operations (3rd Shift) position at our CVG Hub in Erlanger, Kentucky. This position will be responsible for establishing and executing the policies and procedures necessary to manage the physical manipulation of express cargo within, into, and out of the CVG hub in a safe but expedited manner while ensuring that the entire process meets customer and internal requirements.

Key Accountabilities

• Direct activities to ensure the safe, timely and cost effective processing of air express cargo freight.
• Implements and directs quality control program for all operational areas.
• Establishes, monitors, and revises policies, procedures, and service standards for hub Ramp operations to agree with global standards.
• Directs and ensures compliance with established DHL corporate, hub, gateway and airline policies, procedures and standards in accordance with government regulations.
• Establishes and maintains a record keeping system for all hub warehouse operations regarding volume, damages, safety incidents, productivity, etc.
• Communicates with some or all of the following business units: systems operations control, load control, facilities maintenance, sort, ramp, gateway and US Customs to ensure efficient and safe operation of the hub.
• Manages 2-6 subordinates; responsible for hiring, coaching, training, and developing staff.
• Regularly interacts with contacts outside DHL on broader more strategic issues.
• Drives quality and customer service.
• Prime spokesperson to external customers, industry groups and/or professional associations.
• Leads Initiatives and processes for business/functional area within overall areas of responsibility.
• Approves policies, methods, processes, techniques for business function based on change initiatives.
• Guides the successful completion of major programs across job areas or functions.
• Manages operational plans and activities that result in accomplishing business strategies.
• Creates workforce staffing plans and ensure availability of human capital necessary to accomplish planned business results.

Key Requirements

• 10 + years of experience in logistics, transportation, warehouse or industry related field preferred
• Position is 3rd shift, candidates should be flexible and willing to work any shift
• Minimum 7 (Seven) years of managerial experience required
• BS/BA (preferred) with previous Managerial experience
• Extensive depth and breadth of expertise and experiences in business/functional area
• A wide comprehensive acquaintance and understanding of both general and specific aspects of work supervised and practical application to problems and situations ordinarily encountered.
• Applies and/or develops highly advanced technologies, principles, theories and concepts.
• Advanced Level Skills in MS Word and Excel
• Strong communication (oral and written) skills
• Able to develop and promote personnel