WMX Ops Support Agent (A4, 3rd Shift)
DHL
Operations, Customer Service
Erlanger, KY, USA
Posted on Feb 1, 2026
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DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
We have an immediate career opportunity for a qualified Key Accounts Executive to join our WMX team. As a Key Accounts WMX Executive, you will ensure the smooth execution of Global Key Account Services/Medical Express and Guidelines for selected accounts in line with the direction of the Key Account Director, Key Account Manager and Key Account Supervisors, whilst continuously working with customers to identify and incorporate their evolving and emerging needs in Medical Express solutions.
Key Responsibilities:
- Provide the full suite of standard customer service offerings (including bookings, inquiries, supply, requests, etc.) to Key Account WMX customers in addition to customized contracted services (e.g. Reporting, proactive notification using QCC, etc)
- Proactively inform customers on shipment delays and potential service failures as defined in the KAD Customer Nomination form and the customer’s Service Solutions
- Arrange for expedited service recovery shipments when necessary and perform first level root cause analysis
- Collaborate with WMX Americas (Regional Office) representatives to develop solutions that address the complex customer shipment issues and actively participate in feedback sessions to improve WMX processes
- Review customer inquiries, problems, and requests and effectively negotiate to resolve those issues with the intent of providing customer satisfaction, retention and increasing revenue spend
- Register of Bookings ambient and frozen (Dry Ice) in ELP (Express Logistics Platform)
Skills & Qualifications:
- Bilingual in Spanish Required
- 2-4 years in related field (or equivalent)
- Presentation skills (good)
- Facilitation and training skills (good)
- Microsoft Office Suite (excellent)
- DHL Systems CSV, GEMA, NTPS (excellent)
- Communication skills, spoken and written (excellent)
- Negotiation and interpersonal skills (excellent)
- Conflict resolution skills (excellent)
- Analytical and organizational skills (excellent)
- Time management skills (excellent)
Employee Benefits & Incentives
DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings – 401K with company match
- Medical, Dental, Vision, well-being programs
- Tuition Reimbursement
- Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
