At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Position: Customer Service Specialist

Shift: 1st Shift

Days: Monday-Friday (Day shift schedule flexible start time between 7am and 8am. Some weekend work night required on site.)

Pay: $68,000 a year

In addition to the general job description below, the ideal candidate will also have the following skills. Brand new facility!

Be part of the world’s largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.

Key Accountabilities:

Customer

• Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
• Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site
• Assist Business Development Manager with account growth strategy
• Create / Ensure customer contract requirements are clear, correct and executable

Process

• Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
• Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP’s, etc.)
• Champion Continuous Improvement Process initiatives across customer sites
• Ensure the transfer of best practices across customer sites
• Execution of on-site Customer projects / strategic initiative(s) as assigned by management

Required Education and Experience:

• High School Diploma, required
• Bachelor's Degree, preferred
• 1-2 years in an administrative or similar role, required
• 2 years of Logistics industry experience, preferred

Our Organization is an equal opportunity employer.

#LI-DNP