A preffered internal candidate has been identified for this role

Join Our Team at SDS Rx powered by DHL!

SDS is a leading healthcare logistics services provider with over 100 locations nationwide. We specialize in delivering tailored, flexible solutions to long-term care facilities, specialty and infusion pharmacies, nuclear pharmacies, pharmaceutical distributors, laboratories, and healthcare networks.

Our mission is to improve patient care by ensuring timely and accurate deliveries—right patient, right place, right time.

As a fast-growing, innovative, and technology-driven company in the pharmaceutical logistics industry, we are currently seeking a skilled Lead Billing Assistant to join our team. If you're looking to make a meaningful impact in healthcare logistics, this is the opportunity for you!

To learn more about our company, please visit our website at https://www.sds-rx.com/.

Job Description

• Supervise day-to-day billing operations and act as the primary point of contact for the billing assistant team.
• Provide training, guidance, and support to billing assistants to ensure high performance and adherence to deadlines.
• Audit and reconcile driver invoices using dispatch software (E-Courier).
• Ensure compliance with company policies and DOT requirements.
• Educate drivers on billing requirements, compliance standards, and document submission procedures
• Serve as the main point of contact for driver billing issues and documentation follow-ups.
• Collaborate with dispatch and operations departments to verify route information, service completion, and accurate rate application.
• Review and respond to billing-related emails in a timely and professional manner.
• Identify and address trends in billing errors or documentation issues and implement corrective actions.
• Answer internal and external calls pertaining to billing inquiries.
• Investigate and resolve billing discrepancies and escalate issues when needed.
• Collect missing or incomplete DOT documents from drivers to ensure complete orders.
• Coordinate with other departments and managers to streamline billing processes.
• Prepare weekly reports on billing operations and team productivity.
• Participate in process improvement initiatives to increase efficiency and accuracy.
• Other duties assigned by the Billing Manager or department leadership.

Required Education and Experience

• High school diploma or equivalent required.
• Strong knowledge of management methods and techniques.
• Ability to think strategically and take initiative in leadership.
• Strong client-facing communication and interpersonal skills.
• Exceptional organizational skills and attention to detail.
• Proficient in MS Outlook, Excel, and Word.
• Excellent verbal and written communication skills.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.