Senior Payroll Manager
DHL
Accounting & Finance
United States · Ohio, USA · Westerville, OH, USA
Posted on Feb 19, 2026
About DHL
DHL Group the logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.
Our team supports our group in all financial activities, e.g. regarding accounts payable and receivable, general ledger and corporate treasury. These include asset accounting, intercompany alignment, active collecting, customs invoicing, profit and loss accounting and payment factory for DHL.
We run the payroll for more than 350.000 employees within DHL working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing and other services.
Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our AMERICAS region.
Job Purpose:
The Senior Payroll Manager is responsible for one or more HR and/or Payroll operations functional units (e.g., payroll processing, labor, audit and control, taxation and garnishments, etc.). This role focuses on the strategic direction of the function and operational efficiency including making recommendations for operational enhancements/process improvements via trend analysis, monitoring volumes and workflow to ensure processing standards and deadlines are consistently met and capturing and reporting on operational metrics. Analytical and methodical, with experience in payroll administration and deep knowledge of payroll regulations. This role ensures payroll procedures are compliant, efficient, and current.
Your tasks:
- Manages the performance of the payroll operations team
- Provide strong oversight of U.S. multi-state payroll functions. Ensure an accurate and timely payroll, including but not limited to salary, equity, bonus, benefits and taxes. Lead the implementation of any new payroll platforms or upgrades, if required
- Provide input to and leads implementation of Payroll processes and timelines considering internal/ external best practices, local legislation and alignment requirements of multiple business units
- Operate as a subject matter expert in payroll audits, compliance, and controls
- Perform audits on data and system maintenance to ensure accuracy and adherence to service level agreements
- Makes recommendations for and executes against operational enhancements and process improvements via trend analysis.
- Captures and reports on operational metrics and understands impact to dependent or related processes; communicates metrics to other areas of the HR and PR operations organization or broader business.
- Provide knowledge and guidance, and oversee the day-to-day activities of payroll specialists, and operate as an organizational escalation point to resolve escalations and/or complex issues with regards to payroll or timekeeping matters
- Develop and maintain pay policies, payroll calendars, payroll checklists, process maps, and other procedural documentation for the Payroll Operations department
- Gather inputs, review reports and feedback to identify patterns of errors and scope for improvement of Payroll processes
- Review and conduct activities such as accounting, distributing and preparing payments, benefits, taxes, and payroll deductions
- Review and oversee payroll records maintained by the team
- Responsible for managing 3rd party and/or internal relationships with vendors and/or internal business partners related to payroll and timekeeping
Stakeholders
- Communicate and influence senior business leaders outside of own job area to accept practices and approaches
- Develop strong, trusting relationships with senior business leaders across DPDHL
- Cooperate with and coordinate 3rd parties e.g., external service providers
- May lead negotiations
Your profile:
Education Level
- Bachelor's Degree
- CPP (Certified Payroll Professional) preferred
Experience Level
- 10+ years of payroll experience, including expertise in a multi-state payroll environment
- Extensive US payroll experience and expertise
- Experience leading and managing a team
- Knowledge and experience with budget management
- Exposure and knowledge of complex HR processes that impact payroll
- Knowledge of ADP Vantage, Kronos Timekeeping, or similar time and attendance and payroll applications
- Interpersonal and client service skills, including the ability to establish and maintain cooperative working relationships
- Previous experience partnering the business at a senior management and executive level in a complex environment e.g., multi-country / customers
- Strong analytical and problem-solving skills as problems faced are often complex and require extensive investigation and analysis
- Organizational and planning skills, including being able to work reliably and efficiently under demanding deadlines with minimal supervision
- Bilingual (Spanish speaking), preferred
We offer:
- Great opportunity to work for the biggest logistics company in the world
- International and virtual environment
- Flexibility and great opportunity to learn
- Tempting Compensation and benefits
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Senior Payroll Manager (US-O)
