Americas BPO Sr. Manager
DHL
DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.
Job Purpose:
Drive the strategic vision and transformation of HR Services in the Americas region, ensuring alignment with global objectives and divisional priorities. Lead a team of process specialists and project managers to deliver operational excellence, standardization, and digitalization initiatives. Act as a key influencer and negotiator with senior stakeholders to harmonize priorities and implement the Global HR Services Target Operating Model.
Your Tasks:
- Develop and execute a regional HR Services strategy aligned with global standards and divisional needs.
- Lead a team of BPO process specialists and project managers (approx. 7 FTEs).
- Drive major transformation projects, including continuous improvement, automation and digitalization initiatives.
- Define and implement project management frameworks and roadmaps for AMS region.
- Act as liaison between global, regional, and divisional stakeholders to ensure alignment and buy-in.
- Negotiate priorities and resolve conflicts among stakeholders with differing objectives.
- Monitor project performance, budgets, and timelines; implement risk mitigation strategies.
- Coach and develop team capabilities to foster a culture of continuous improvement.
- Build strong relationships with Global HRS leadership, divisional HR leaders, and AMS country stakeholders.
- Influence decision-making and secure alignment on strategic priorities across multiple business units.
Your Profile:
- Bachelor’s degree required; master’s degree preferred
- HR certification desirable
- Minimum 6 years in HR, HR Operations, Process Optimization, Project Management, or Change Management
- Proven experience in stakeholder negotiation and alignment across multiple divisions
- Exposure to digitalization initiatives and automation technologies
- Experience working in multicultural environments
- English and Spanish required
- Portuguese desirable
We Offer:
- Great opportunity to work for the biggest logistics company in the world
- International and virtual environment
- Flexibility and great opportunity to learn
- Tempting Compensation and benefits
DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: [1] https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
If this is something you would like to do, don’t hesitate and start your application.
