AFR and Gateway Team leader

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Coordinate implementation of AFR Ops/CS strategy and plans to deliver flow of goods and information across the customer’s global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies. DHLGlobal Forwarding has an opening AFR and Gateway Team leader in Addis Ababa, Ethiopia. Join us in connecting people and improving lives!

In this AFR and Gateway Team leader Position

• Coordinate implementation of AFR Ops and Gateway strategy and plans in line with business strategy and requirements, corporate guidelines and policies
• Monitor day-to-day operations of the team, prioritize and assign tasks to effectively utilize team’s resources, and meet work schedules and targets to provide air freight forwarding for internal and external customers
• Contribute to develop, maintain and achieve air freight productivity targets using tools such as station monitor, FRP and CW1
• Assist to develop and execute plans for air freight products in a variety of different areas
• Seek opportunities to expand business with new clients and continuously improve in-house customer service
• Develop close business relationships with existing clients and achieve a desired level of customer retention
• Establish and develop business relationships with customers through regular customer visits
• Promptly respond to pricing enquiries in an efficient and competitive manner, and timely and accurately update local tariff
• Implement all facets of inbound and outbound documentation for all services
• Contribute to processes and design systems to enhance service quality and alignment with company’s direction and long-term goals
• Detect issues and opportunities, and implement improved practices for AFR Ops focusing on increasing effectiveness and efficiency

In area of AFR and Gateway product:

• Create and manage bookings through CW1 on both import and export
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve said performance
• Update shipment milestone / timestamp information and physical status, resolve customer issues and incidents.

Now, here is what we need from you!

• Customer focused
• Interpersonal skills
• Influencing skills
• Negotiation skills
• Planning and organizing skills
• Conflict resolution
• Computer Literate
• Communication Skills (both written and verbal)
• International Trade Term knowledge
• Regulation knowledge – SARS, Export
• Cargowise
• Microsoft Office applications
• Communication skills – written and spoken
• Assertiveness
• 3-5 Years as an Air Freight Imports & Exports customer relations controller
• 1-2 years’ experience as a supervisor with delegates reporting to them
• 4 years experiences directly related to the duties and responsibilities specified.
• Education: Bachelor’s Degree

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics