About us

“At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.”

Responsibilities

1. Objectives & KPI

• Have clear understanding of Objectives & KPIs applicable to your position and to your team. And communicate them as necessary (including to new members of your team as part of the onboarding process).

1. Role & Responsibility

• Have clear understanding of Roles & Responsibilities applicable to your position and to your team. Communicate them as necessary, to ensure the team is trained and prepared to execute them.

1. Routine

• Follow your Routine and review it if neccessary, validating it with your Operations Manager – Minimum review at 6 months;
• Review and approve the Routine of Inbound and Outbound Coordinators and ensure they can deliver their Roles & Responsibilities;
• Conduct OJT for new Coordinator as necessary.

1. Resource Planning

• Consolidate updated daily resouce planning of the shift from the coordinator, based on latest volume – Shiftly;
• Receive daily resouce planning updated from previous shift and define shift – Shiftly;
• Provide the updated daily resource planning to Senior Operations Supervisor – Shiftly;
• Daily at the beginning of the shift:
  • Receive Daily resource planning update from the previous shift and define shift priorities with the Coordinator;
  • Participate on the shift handover with your colleague of previous shift understanding the current status and priorities for your working day;

Requirements

• Education: At least a college degree; graduate-level education is an advantage.

• Experience:

  • Strong background in warehouse operations, preferably in fast-moving consumer goods (FMCG).

  • Proven experience in handling people and team management.

  • Familiarity with SAP or other Warehouse Management Systems (WMS).

• Skills:

  • Above-average computer proficiency.

  • Strong multi-tasking capabilities.

  • Excellent analytical, problem-solving, and interpersonal skills.

  • Ability to track performance metrics and conduct reviews.

• Work Traits:

  • Willingness to work on a shifting schedule, including holidays and weekends.

  • Ability to perform under pressure and in fast-paced environments.