Job Description:

§ Lead and manage a team, providing guidance, support, and coaching to team members.

§ Ensure the team's daily work activities are executed efficiently, meeting established deadlines and quality standards.

§ Monitor and track team performance, regularly reviewing KPIs and taking corrective actions as needed.

§ Collaborate with other departments or teams to ensure seamless workflows and effective communication.

§ Identify process improvement opportunities and implement strategies to enhance team productivity and efficiency.

§ Conduct regular team meetings to communicate goals, provide updates, and address any challenges or concerns.

§ Handle escalated customer issues or complaints, resolving them effectively and ensuring customer satisfaction.

Key Capabilities / Competencies:

§ Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team.

§ Strong problem-solving and decision-making abilities.

§ Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

§ Adaptability and flexibility to handle changing priorities and demands.

§ Ability to work collaboratively with cross-functional teams and stakeholders.

§ Fluent written and verbal communication skills in the required language(s) for the role.