Senior Specialist - Internal Controls
DHL
Petaling Jaya, Selangor, Malaysia
Posted on May 1, 2026
Overall Role Purpose
Provide senior level oversight and execution of Internal Controls requirements for the centre, including regional/global assignments and support for internal and external audits.
Key Responsibilities
Stakeholders
- Implements Corporate Internal Controls policies, methodologies and testing strategies at regional and local level, providing feedback for continuous enhancement.
- Manage process review and Internal Controls Framework updates.
- Manage internal and external audit engagement.
- Plan and manage control assessment based on the global requirements.
- Manage maintenance of local control attributes ensuring accurate and timely update in ICF tool.
- Develop and review test plan to provide a structure and disciplined approach to control testing.
- Lead review and align entities’ referencing updates with production team and timely communication with Global Internal Control.
- Manage outsourced central testing with established process and communication protocol.
- Develop awareness to inculcate a positive internal control culture to ensure strong compliance.
- Seek market standards and actively promote digitalization and automation through efficient use of current tools and systems
- Engage with the production team in APSSC, regions and Global to present overall assurance in control assessment and remediation plans.
Business Stakeholders
- Submission of self-assessments results to business partners in accordance to the agreed deadline.
- Share best-practice on areas for improvement.
Customers
- Key liaison with internal & external Auditors.
- Provide leadership and support during the audit cycle.
Process
- Ensure local and regional Internal Controls are implemented, operated and evidenced in line with Corporate‑defined frameworks and standards (e.g. COSO, SOX 404, DHL CRISP requirements).
- Responsible for identifying, assessing, monitoring, and mitigating risks for all owned processes in collaboration with Global, Process Tower, Regional and relevant Risk Owners.
- Plan, lead and perform structured operational and management internal control reviews, identify gaps and opportunities for process improvements.
- Improve and value-add to the organisation by bringing a strong defense approach to the effectiveness of risk management, assurance and internal control processes.
- Engage and support colleagues on designing sustainable solutions for control deficiencies.
- Lead engagement on internal and external audits for audit planning.
- Acts as an independent control challenger, escalating material control deficiencies, audit issues and risk exposures to Senior Management and Global stakeholders, with clear remediation recommendations.
- Participate in special reviews, cross-border discussions and projects when required.
People Management
- Demonstrate DHL leadership attributes.
- Develop high performance service culture within the department.
- Provides functional guidance, mentoring and quality review to Specialists and testers without direct line management responsibility.
- Influence to enable improvement and adapt change within the organisation.
- Gives Clarity and Guidance: Providing direction, delegating and removing obstacles to get work done.
- Encourage others to optimise on CSR opportunities to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
Skills
- Result-oriented: Deliver agreed goals and deadlines, able to manage and prioritise multiple demands.
- Solid experience in Internal Controls, Risk Audit, Financial accounting, HR, Compliance and IT and risk-based auditing.
- Proficient in English, both oral and written.
- Good interpersonal skills and effective communication and presentation.
- Project management experience is advantageous.
- Proactive and willing to explore resources to solve outstanding issues for closure.
- Able to work independently and collaboratively with diverse groups and stakeholders of different levels.
- Risk identification and management is established in a transformative way that is future fit-for-purpose for a digital enabled platform.
- High professional standards and able to exercise discretion and maintain confidentiality.
- Possess essential life-skills e.g. mental resilience, critical thinking, emotional intelligence, empathy etc.
Education & Qualifications
- Bachelor’s degree in Accounting, ACCA, CPA, Finance, Economics or other business related discipline or equivalent in experience.
- Typically 5+ years of relevant experience in Internal Controls, SOX, risk‑based audit, compliance or risk management is preferred (candidates with strong depth of exposure and slightly fewer years will also be considered).
- Experience with business financial processes, IFRS, SAP and GRC is an advantage.
- Strong and effective stakeholders’ management.
- Experienced in project management.
- Proficient with Microsoft Office Suite e.g., Microsoft 365, Power BI.
- Process harmonisation and efficiency management.
- Digital and Data acumen.
