• General management role for ACS China responsible for P&L results with revenue in excess of €250m
• Develops business strategies & operating plans for the region, approved by Global SVP Aviation Commercial
• Directs area/country/region objectives to ensure annual revenue, cost, and profit targets are met.
• Drives selling strategies & activities of direct and contract sales teams
• Establish & manage regional Operations, Customer service, and Capacity plans in conjunction with Global ACS and Express GSOP
• Manages regional ACS Financials – billing, credit, operating expenses – in conjunction with Regional & Global Aviation CFO’s
• Manages staffing, employee development, org structure for a combined 18 direct / indirect heads
• Analyzes revenue, operations, service delivery, and cost results and develops corrective plans to address shortfalls

• Deliver ACS China P&L / contribution objectives
• Achieve revenue plan through direction of sales, distribution, product, and pricing plans
• Achieve cost objectives through management of internal and external cost drivers
• Achieve financial metrics including cash flow improvement (DSO), bad debt, and credit
• Negotiate operating processes and procedures with DHLE Hubs, Gateways, & Service Centers
• Measure service delivery and implement corrective actions with DHLE & 3rd party vendors to improve quality
• Ensure ACS regulatory compliance
• Improve cargo density through initiatives coordinated through service providers
• Improve capacity utilization through effective capacity management programs
• Select, manage, and monitor service delivery of the 3rd party handlers and ground providers
• Manage headcount efficiencies through effective recruitment, training, motivation, and workplace development

• Achieve customer satisfaction goals
• Achieve and exceed ACS service level targets
• Increase customer satisfaction by providing excellent service delivery, and providing timely and accurate responses to customer service inquiries.
• Creating simple, fast, and efficient customer booking processes that enhance customer satisfaction

• Improving service levels using First Choice methodology to identify and correct problems
• Lead the development of a capacity utilization and Revenue management forums ensuring the highest profile is maintained
• Interact with internal stakeholders & General Sales Agents (GSA's) to ensure highest confidence levels and performance

• Educated at the University Level.
• Expertise in all system query tools and reporting packages.
• Wide experience of the DHL network and operating procedures
• 12+ Years varied management experience in an international environment with at least 5 years director level or greater experience in global express and / or freight forwarding business
• Performance Improvement expertise (1st Choice, LEAN, Six Sigma)
• Specific experience of working within the DHL flown Network is a must.
• Shaping direction: develops and communicates strategies and goals that achieve competitive advantage
• Building and leading teams
• High level analytical skills and strategic planning capabilities, with a strong focus on attention to detail
• Conceptual Thinking: gains an overall understanding of problems or situations by linking information or applying theoretical frameworks
• Understand business principles and language, including the fundamentals of finance and profitability
• Cross-border thinking: pro-active information sharing
• Decision Making
• Holding people accountable
• Results orientation
• Excellent communication Skills and professional impact
• Strong customer service orientation

Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).