Senior Manager Operations Warehouse
DHL
Operations
Mexico · State of Mexico, Mexico
Posted on May 20, 2026
About DHL Supply Chain:
As the world’s largest contract logistics specialist, we create a competitive advantage for our customers by giving them logistics solutions based on our globally standardized warehousing, transportation, and integrated services.
Our people is our biggest asset. We are certified as a Great Place to Work Company. In DHL you will find a culture that embraces diversity, collaboration; boost your strengths and generate confidence.
A world driven by logistic. A company driven by people!
Job Purpose:
Lead end‑to‑end distribution center operations while acting as a strategic partner to key clients, driving operational excellence, financial performance, and business growth. This role combines operational leadership with commercial accountability, ensuring service excellence, profitability, and long-term client relationships through data-driven decision-making and continuous improvement.
Key Responsibilities:
End-to-End Operations & Business Performance
- Own full P&L responsibility for the distribution center or contract (revenue, cost, margin).
- Ensure seamless execution of inbound, outbound, inventory, and value-added services.
- Deliver on SLAs and KPIs related to productivity, service level, safety, and inventory accuracy.
- Align operations strategy with business and client objectives.
Client Relationship (Account Management)
- Act as the primary point of contact for key clients, managing strategic relationships at senior levels.
- Lead governance forums (QBRs, MBRs), presenting performance, financials, and improvement roadmaps.
- Identify growth opportunities, upselling/cross-selling logistics solutions and continuous improvement initiatives.
- Negotiate scope changes, service levels, and commercial agreements in alignment with business strategy.
- Ensure high client satisfaction (NPS) and long-term partnership development.
Financial Leadership & Cost Optimization
- Manage full cost structure: labor, overhead, consumables, and capex/opex initiatives.
- Drive profitability through productivity gains, cost controls, and efficiency improvements.
- Build and manage budgets, forecasts, and financial models.
- Analyze variances, identify root causes, and implement corrective actions to protect margins.
- Lead pricing input, business cases, and ROI analysis for new initiatives or client proposals.
Team Leadership & Organizational Development
- Lead complex organizations of 200–500+ employees, including managers and supervisors.
- Develop leadership bench strength and succession planning.
- Drive high-performance culture focused on accountability, engagement, and safety.
- Align workforce strategy with demand planning and business growth.
Continuous Improvement & Digital Transformation
- Lead site-level transformation initiatives (Lean, Six Sigma, automation).
- Implement advanced tools and systems (WMS, TMS, SAP, Power BI, data analytics, Python).
- Optimize processes, layouts, and labor models to improve throughput and cost-per-unit.
- Champion a data-driven culture for operational and commercial decision-making.
Who We Are Looking For:
- 12+ years in logistics, supply chain, or distribution center operations.
- Proven progression into senior leadership roles with P&L and client-facing responsibility.
- Managing large-scale, high-volume operations.
- Leading organizations of 200–500+ employees.
- Full ownership of financial performance (budgeting, forecasting, margin optimization).
- Strong experience in client management / account management within 3PL or logistics environments.
- Delivering measurable improvements in productivity, cost, and service levels.
- Implementing WMS, automation, and advanced analytics/reporting solutions.
- Strategic leadership (Operations + Commercial)
- Financial acumen (P&L, cost control, margin optimization)
- Client relationship management & negotiation
- Data-driven decision making
- Continuous improvement mindset (Lean / Six Sigma)
- Executive communication & stakeholder management
- Change management & transformation leadership
- Experience with automation technologies and digital transformation
Connecting people, improving lives. In DHL Supply Chain, you can exceed your full potential. APPLY NOW!
Inclusion. Delivered Together.
Please attach your CV in English. Thank you.
