About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building The logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Act as the primary advisor to country management and operations leaders on industrial relations (IR) matters, ensuring alignment with business objectives and compliance with Indonesian labour laws.
• Lead the development, implementation, and governance of IR policies, frameworks, and practices, including employee classification, wage structures, and working conditions.
• Manage and resolve employee grievances, disciplinary actions, and industrial disputes through effective negotiation, mediation, and conflict resolution.
• Represent the company in dealings with labor unions, employee representatives, government authorities (e.g., Ministry of Manpower), and industrial tribunals.
• Act as the management representative in collective bargaining agreements (CBA) and union negotiations, ensuring balanced and sustainable outcomes.
• Interpret national and local labour legislation, proactively ensuring compliance and advising the business on regulatory changes and risks.
• Build and maintain strong relationships with key external stakeholders, including unions, regulators, and relevant institutions.
• Partner with business leaders as an HR Business Partner (HRBP) to support workforce planning, organizational change, and operational performance.
• Provide guidance to internal stakeholders on negotiation strategies, employee relations practices, and labour law requirements.
• Drive proactive identification of IR risks and develop mitigation strategies to minimize business disruption.
• Promote positive employee relations by fostering open communication, trust, and engagement across all levels of the organization.
• Lead and facilitate discussions, forums, and engagement sessions between management and employees to ensure alignment and transparency.
• Analyze IR trends, workforce data, and case insights to support decision-making and continuous improvement.
• Develop and manage IR governance processes to ensure consistency, fairness, and efficiency across all sites.
• Lead, coach, and develop a high-performing IR and HRBP team, including setting KPIs, conducting performance reviews, and ensuring capability development.

Requirements

• Bachelor’s degree in Law or a related discipline is required; additional qualifications in Industrial Relations, Human Resources, or Business Management are an advantage.

• Certified Advocate with a valid advocate license is preferred, with the ability to represent the company in legal and industrial relations proceedings.

• Professional certification or affiliation with recognized HR or IR bodies (e.g., IRCP, CHRM, or equivalent) is preferred.

• Minimum 10 years of progressive experience in Industrial Relations and HR Business Partnering roles, with strong exposure to unionized environments.

• Proven experience managing complex industrial relations cases, including collective bargaining agreements (CBA), dispute resolution, and litigation support.

• Strong track record supporting large-scale, operational or site-based workforce environments (e.g., logistics, supply chain, manufacturing).

• Experience engaging with government bodies (e.g., Ministry of Manpower), labor unions, and external stakeholders.

• Demonstrated experience in driving organisational change, workforce transformation, and employee engagement initiatives.

• Strong negotiation, mediation, and dispute resolution skills, with the ability to manage complex and sensitive situations effectively.

• In-depth knowledge of Indonesian labour laws, regulations, and industrial relations practices.

• Excellent stakeholder management and influencing skills, with the ability to engage effectively at all organisational levels.

• Strong analytical and problem-solving capability, with a proactive and solutions-oriented mindset.

• High level of cultural awareness, adaptability, and ability to work in a diverse environment.

• Strong communication skills, both verbal and written, in English and Bahasa Indonesia.

• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and HR systems.

• Completion of formal Industrial Relations training (labour law, dispute resolution, negotiation, and mediation) is required.

• Commitment to continuous professional development through relevant training, certifications, and industry engagement.