DHL Express — Bosnia & Herzegovina

Terminal Handling Supervisor

Operations · Sarajevo, Bosnia & Herzegovina · Permanent, full time

Do you thrive in a fast-moving environment where every decision counts and no two days look the same? If leading a team through the pulse of logistics is your idea of a great day at work — keep reading.

ABOUT THE ROLE

As Terminal Handling Supervisor, you are the engine behind our daily operations. You lead a motivated team, manage the full flow of shipments from arrival to dispatch, and make sure everything runs smoothly — even when things get complicated. You report directly to the OPS Manager and have real ownership of your area.

WHAT YOU'LL DO

— Lead, develop and motivate your team — planning, scheduling, performance reviews, daily briefings

— Oversee the full shipment flow: inbound sorting, outbound processing and containerization

— Manage shipment movements including linehauls, transfers and end-of-cycle activities

— Handle exceptions — damaged, undeliverable, miss-sorted and incomplete shipments

— Ensure compliance with Dangerous Goods procedures and quality standards

— Manage data entry, load validation and shipment tracking accuracy

— Track KPIs (AMPPH, OTD, DF) and translate them into concrete operational actions

— Support reception desk operations — pickups, AWBs, third-party agent handling

WHAT WE'RE LOOKING FOR

— Minimum 3 years of experience in operations

— Bachelor's degree or higher

— Advanced level of English

— Proven ability to lead and motivate a team

— Analytical thinker, capable of solving problems independently

— Calm and effective under pressure

— Advanced MS Office skills

— Strong communication and presentation skills

— Organized, self-driven and able to multitask

THE DETAILS

Location: Sarajevo, Bosnia & Herzegovina

Contract: Permanent, full time

Department: Operations

Reports to: OPS Manager

Ready to take the lead? Send us your application — we'd love to hear from you.