Join our dynamic Team at DHL Global Forwarding! We are looking for an Senior Ocean Freight Specialist, within the Ocean Freight Export Department at our Perth Station.

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.”

Overall Job Purpose

We are seeking a proactive, customer-focused professional to manage and oversee end-to-end shipment execution while also providing leadership and direction to the Ocean Export Freight team. Acting as the primary point of contact for customers and a key escalation point within the department, you will ensure seamless service delivery, strong client relationships, and consistent team performance.

The Senior Ocean Freight Specialist plays a critical role in leading daily operational activities, mentoring team members, and driving service excellence. The role is centred on meeting service commitments, identifying upselling opportunities, and optimising profitability through efficient routing, accurate invoicing, and effective dispute resolution. You will also ensure compliance with regulatory requirements and foster a high-performing, collaborative team environment.

This position will focus on ocean freight exports, with responsibility for supporting and guiding the wider team, fostering development, and promoting a strong focus on growth.

Key Responsibilities

• Coordinate and complete all shipment-level activities, including the receipt of customer bookings, documentation requirements, and all related local and international transport. Additionally, you will provide support, guidance, and training to less experienced or newer team members as needed.
• Ensure that all relevant quality KPIs are consistently met or exceeded.
• Act as the first point of contact for customers regarding shipment information, as well as handling exception and complaint management and claims.
• Manage shipment routing and assignments to ensure that customer service commitments align with our service promises and maximize profits. This includes preparing accurate invoices and supporting documentation while addressing any invoice disputes.
• Implement necessary regulatory compliance procedures related to commodities and locations for shipments.
• Identify potential upselling opportunities and initiate customer contact to promote growth and retention.
• Resolve issues related to day-to-day deliveries and implement best practices, focusing on increasing effectiveness and efficiency.
• Analyse supplier performance issues, propose, and implement solutions to improve performance, including enhancements to processes that focus on increasing effectiveness and efficiency.
• Execute any other duties assigned by your manager that fall within the general scope of the role.

Key Accountabilities:

• Proactively oversee customer shipments to ensure satisfaction at every touchpoint, fostering loyalty and encouraging repeat business.
• Minimize costs on each job file while maximizing gross profit.
• Provide training and guidance as needed, or as directed by your manager, to ensure the team's success.
• Resolve issues related to operational workflow and customer feedback, escalating to your supervisor only when necessary.
• Ensure all required documentation is in place according to shipment requirements and standard operating procedures (SOP).

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful at DHL Global Forwarding.

• To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.

• To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.

• To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.

• To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

• Hybrid working options available after successful onboarding.

• Consistently voted as a great place to work.

• Focus on wellbeing with annual fitness subsidy.

If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!.