This role is central to our 3PL warehousing business and requires a leader who combines strong operational expertise with daily, proactive customer engagement.

You will not only run the operation – you will be the primary face of DHL for our key customer, ensuring smooth cooperation, transparent communication, and a long-term partnership.

What you will be responsible for:

• Leading the end-to-end performance of the site across operations, safety, quality, cost, people, and customer satisfaction.
• Maintaining daily contact with the customer: solving issues, aligning priorities, discussing performance, and ensuring both sides stay fully connected.
• Building a strong, trusted relationship with customer leadership – partnership, transparency, and responsiveness are essential.
• Driving a safe, standardized, and compliant warehousing operation with a continuous improvement mindset.
• Leading, coaching, and developing Operations Managers and broader leadership teams.
• Managing P&L, KPI structures, performance reviews, and operational planning.
• Collaborating closely with HR, Finance, IT, Solutions Design, and other functions to ensure seamless operational delivery.
• Identifying opportunities for optimization, operational development, and enhancing the overall customer experience.

What we expect:

• Strong experience in warehousing / 3PL logistics environment (e.g., e-commerce, retail, FMCG, contract logistics).
• Excellent English and Slovak/Czech
• Demonstrated leadership of large-scale logistics operations (distribution centers, fulfilment, contract logistics).
• Confidence and professionalism in daily customer interaction at operational and managerial levels.
• Customer-oriented mindset with strong communication skills and ability to build long-term trust.
• Proven ability to manage KPIs, drive results, and lead change.
• Strong decision-making, problem-solving, and negotiation skills.

An advantage would be:

• International experience (study or work).
• Experience with warehouse management systems (WMS), Lean / CI, or major operational transformation.
• Strong commercial awareness and experience supporting business development.
• Leadership of multiple reporting layers.

What we offer:

• Opportunity to lead a key 3PL warehousing operation within the region.
• Daily interaction with senior customer stakeholders – a key role in strengthening the partnership.
• Annual bonus tied to operational and financial performance.
• Company car.
• Leadership development and access to DHL talent programmes.
• DHL Group employee stock purchase plan and competitive benefits.