Manage, develop and expand the branch freight forwarding and logistics business, provide direction and leadership, responsible for ensuring profitable growth, identifying sound investments, maintaining satisfactory cash flow and market leadership, and the establishment of industry leading service standards and optimum utilization of business assets/human resources, training and developing people to fulfil organization expansion, building up and maintaining good relationship with local related government bureaus to create more business channels, all above in accordance with the country business strategy and local business environment. Training and developing people.

Customer

External: Key and Strategic Customers

Lead in performance improvement engagements and strategic customer interfaces with top revenue customers

Liaise at the appropriate level to ensure customer retention, development and growth of new business

Act as “focal point” for escalated issues

Drive issue prevention & resolution for key and strategic customers

Identify and develop potential, sustainable customer relationships

Play an active role in supporting top level sales activities, being involved in large scale and strategic sales pitches

External: All Customers

Enable and facilitate the provision of services that meets or exceeds customer expectations and differentiates DGF from the competitors

Internal: Country Manager/Managing Director

Provide advice/information on branch business environment to facilitate business performance review & evaluation

Work with Country Manager/Managing Director to define and deliver business strategy to achieve sustainable business growth in branch

Constantly scan the market to identify emerging trends and viable ventures/investment opportunities

Develop and agree Branch business targets and KPIs

Stakeholder

External: Local Industry Groups, Government and Regulatory bodies and government leaders

Represent and promote DGF; establish contact with strategically important government officials/agencies, trade bodies and the general public in order to enhance DGF’s business opportunities, brand awareness and image as the industry leader

Internal: DHL Divisions and Business Units (BU)

Drive branch growth by leveraging synergies with other DHL divisions & Business Units

Interface with Country office and other departments in country with respect to country programmes

Participate and support cross-business unit programmes and activities which promote business integration and growth in value

Internal: Branch Management Team

Lead the branch annual business planning process, challenging targets and assumptions provided

Review performance and jointly develop rectification plans to address shortfalls

Lead and direct the determination of short and long term strategies and market approach, ensuring alignment with regional guidelines

Work with the team to ensure achievement of business growth, revenue & profitability

Process

Business Planning

Explore and exploit branch growth opportunities

Define business strategy for realistic sales growth

Manage the annual planning process to ensure all departments develop aggressive but realistic plans that support the agreed strategies, maintain or improve market share and service levels

Ensure that the branch is sensitive to emerging customer, market requirements and competitive trends

Business Performance and Results

Ensure strategies and directions are clearly communicated and consistently implemented in branch

Ensure that the branch’s annual business plans in terms of revenue, DSO, EBITA and service levels are met and that appropriate and timely corrective actions are taken to rectify any variance

Enable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates DGF from the competitors

Ensure that appropriate organization structure is in place to optimize branch business performance and achieve organizational consistency

Championing Improvement

Continually review and improve business processes to improve productivity and add value to DGF services

Manage the effective implementation and use of the appropriate technology in branch

Manage the improvement of Customer Satisfaction over time

Financial Management

Ensure the financial well being of the branch from a legal, statutory and DPWN perspectives

Set, review, and implement capital and revenue budgets

Ensure that cost control programmes are effectively implemented to manage costs

Ensure good capital and debtor management to improve liquidity

Skills

Understanding of business strategies and focus

Good operation knowledge on major products (AFR/OFR/DOM/LMS)

Good knowledge about forwarding industry--international rules/local practice/market trend

Good knowledge about selling skill

Basic industry knowledge on DGF focused sectors

Basic financial knowledge--understand p/l report, budgeting, AP/AR, BCA

Basic HR knowledge -- labor law, employee relationship, performance management

Good communication and interpersonal skill

Good presentation skill

Good negotiation skill

Good team building and people management skill

Good problem solving/process improvement skills

Strong implementation skill

Good stress management

Good sales activity leading capability

Good P&L performance management

Strong commitment to integrity

Experience

Expected years of experience (Minimum): 8 years & above, at least 3 years managerial experience

Educational Qualifications

Education & Certification: Bachelor Degree and above or equivalent