The Global Legal Operations & Innovation (LOI) function drives the digital transformation of Legal Services by embedding technology, data, and standardized ways of working to improve efficiency, quality, and scalability of legal service delivery. A key focus area is the adoption of AI-enabled solutions to fundamentally transform how legal work is performed across regions and functions.

Senior Expert (m/f/d) 71A5-2 / AT nltd Level 1 (BesGr A14/A15)

Main Tasks:

Business Process Quality & Improvement Specialist (m/f/d)

Embedding Artificial Intelligence (AI) in Legal Services at a global level through the design and orchestration of a holistic enablement and engagement approach to increase the acceptance and use of AI

• Definition and execution of a global AI adoption and enablement strategy
• Development and implementation of a structured adoption framework covering awareness, enablement, behavior change, and continuous improvement
• Translation of strategic AI priorities into clear expectations, use cases, and behaviors for legal teams across regions and functions
• Identification and removal of barriers to adoption, ensuring alignment between tools, user needs, and business priorities
• Design and delivery of an innovative communication and engagement approach
• Definition and steering of a global communication and engagement strategy to create awareness, excitement, and sustained momentum
• Creation of clear, consistent messaging on the role of AI within the legal digital ecosystem and its impact on ways of working
• Design and implementation of innovative engagement formats (e.g. use case campaigns, live demos, hackathons, gamified initiatives, leadership storytelling) to drive active usage
• Establishing a strong narrative that positions AI as a core enabler of legal excellence
• Establishment of a global capability-building framework for AI in Legal
• Design and rollout of role-based enablement approaches focused on practical application of AI in legal workflows
• Development of learning journeys to embed AI into daily work through use cases and hands-on application
• Collaboration with Legal Engineers and subject matter experts to translate legal knowledge into AI-ready formats (e.g. playbooks, prompts, templates)
• Continuous evolution of capability-building approaches based on user needs and emerging AI capabilities
• Development and management of a global AI Champions network
• Establishment of a structured network of regional and functional AI Champions to act as local multipliers and role models
• Definition of roles, expectations, and engagement formats for Champions to support adoption and knowledge sharing
• Facilitation of cross-region exchange and peer learning to scale successful use cases and best practices
• Driving behavioral change and embedding AI into ways of working
• Definition of clear adoption expectations and integration of AI usage into daily routines, workflows, and team practices
• Design of recognition and incentive mechanisms to reinforce adoption
• Acting as a catalyst to challenge traditional ways of working and introduce AI-first approaches
• Establishment of feedback loops and continuous improvement mechanisms
• Implementation of structured feedback channels to capture user insights, pain points, and improvement opportunities
• Translation of feedback into actionable improvements in tools, training, and enablement approaches in collaboration with project teams and vendors
• Monitoring of adoption metrics and user engagement to identify gaps and define targeted interventions

Professional Requirements:

• University degree in Law, Business Administration, or a comparable qualification
• Several years of professional experience in transformation, change management, legal operations, or digital adoption roles
• Proven experience in driving adoption of digital tools or transformation initiatives in a global environment
• Strong understanding of legal workflows and the application of technology (e.g., AI tools, document management systems, CLM solutions)
• Experience in designing and executing communication and engagement strategies
• Experience in stakeholder management across multiple regions and seniority levels
• Experience in working with data and adoption metrics to steer transformation initiatives
• Very good command of English

Personal Requirements:

• Very good conceptual skills
• Strong ability to influence and drive change
• Excellent communication and storytelling skills, with the ability to translate complex topics into clear and compelling messages
• High level of initiative, ownership, and accountability
• Strong interpersonal skills and ability to build networks across a global organization
• Creativity and innovation mindset
• Resilience and adaptability in a dynamic and evolving environment
• Confident presence and ability to engage with senior stakeholders

Notes for Applicants:

• Please apply with your complete documents (resume, cover letter, and certificates) online via the application link in the job posting.
• Contact persons: Christian Klenner, Telefon +49 (0) 228 18951938

• We welcome applications from all individuals – regardless of age, gender, origin, religion, or physical characteristics.
• People with severe disabilities and persons with equivalent status are given preferential consideration in the case of equal qualifications.