Job responsibility:

• Manage customer enquiries on shipments and provide timely updates.
• Coordinate import/export shipments, including documentation and billing.
• Ensure compliance with customer SOPs, customs requirements, and company procedures.
• Liaise with customers, internal teams, and branches to support smooth operations.
• Handle customer complaints and resolve issues promptly.
• Monitor daily operations (e.g., truck movements, shipment status).
• Prepare required reports and support KPI achievement.
• Support Station Manager and perform other assigned operational duties.

We are expecting the incumbent to meet these requirements:

• Diploma/Degree in Logistics, Supply Chain, Business Administration, or related field.
• Min 1 year and above of experience in freight forwarding / logistics (Air Freight preferred).
• Knowledge of import/export procedures and customs clearance is an advantage.
• Strong communication and customer service skills.
• Good coordination and problem-solving abilities.
• Able to work in a fast-paced environment and meet deadlines.
• Proficient in MS Office (Excel, Word).
• Detail-oriented and able to multitask effectively.
• This position is located at Taman Malim Jaya, Melaka.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.

Thank you for choosing DHL Global Forwarding as your Employer of Choice.