RCS Grade: I

Location: Asia (preferably in Hong Kong OR Taipei/Singapore could be considered)

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.

Role Purpose:

The Flight Operations Manager supports the safe, reliable, and efficient operation of DHL’s air freight across the Asia Pacific region, aligned with global standards and strategy.

The role focuses on network and operations analysis, performance steering, and continuous improvement, translating data and operational insights into concrete recommendations that support both global decision making and regional execution.

The position acts as a key interface between global flight operations, regional air freight leadership, network planning, warehouse handling interfaces, and performance management, contributing directly to operational execution and strategic aviation initiatives across DHL’s global network.

Key Responsibilities

Network & Route Analysis

• Prepare and review route studies, simulations, and cost comparisons
• Support decisions on schedules, frequencies, aircraft utilization, and network design across APAC
• Analyze regional network structures, operational constraints, and cost drivers
• Develop and assess business cases for regional and global initiatives

Performance Steering & Analytics

• Monitor and analyze key operational and financial KPIs (e.g. reliability, punctuality, utilization, cost efficiency)
• Identify performance gaps and conduct structured root cause analysis
• Translate analytical findings into clear recommendations and improvement actions
• Ensure transparency and reporting towards Global Flight Operations and APAC leadership

Benchmarking & Optimization

• Run benchmarks across regions, fleets, and operational processes
• Identify optimization opportunities and support implementation of improvement initiatives
• Contribute to development and harmonization of operational standards and best practices
• Support continuous improvement across flight operations in the region

Operational Support Interfaces

• Support warehouse handling concepts and performance interfaces linked to flight operations
• Contribute to messaging, procedures, and coordination for dedicated tail operations
• Ensure alignment between airside operations and ground handling requirements across APAC
• Act as regional coordination points for operational topics

Collaboration & Governance

• Work closely with Global Flight Operations and SVP Air Freight APAC on regional priorities
• Collaborate with countries, network planning, warehouse operations, finance, safety, and IT
• Ensure alignment between global standards and regional execution needs
• Operate effectively in a cross-regional, international environment

Education & Experience

• University degree in Aviation, Engineering, Economics, Logistics, Operations, or related field
• 5+ years of experience in flight operations, network planning, aviation analytics, or performance roles
• Solid understanding of APAC aviation markets and global network dynamics

Skills & Competencies

• Strong analytical and structured problem-solving skills
• Experience with simulations, operational modeling, and cost analysis
• Ability to translate complex data into clear management messages
• Strong communication and stakeholder management skills across regions
• Solid project management capabilities

Technical Skills

• Advanced Excel and analytical modeling skills
• Experience with BI and visualization tools (e.g. Power BI, Tableau)
• Affinity for automation, dashboards, and continuous improvement
• Understanding of operational KPIs and network performance steering

Personal Attributes

• Curious, proactive, and solution-oriented mindset
• Comfortable working in complex, international environments
• High level of ownership and accountability
• Strong interest in aviation, logistics, and transformation

Development & Career Opportunities

• Exposure to global and regional air freight leadership (APAC & Global)
• Hands-on involvement in key network and operational decisions
• Strong visibility in strategic air freight initiatives in APAC
• Platform for future roles in:
• Senior Flight Operations Management
• Regional / Global Network Leadership
• Program Leadership

What’s in it for the role holder?

This role offers the opportunity to shape DHL’s air operations across Asia Pacific, combining regional ownership with global exposure.It provides a strong platform to influence both execution and strategic development of the air network, with direct visibility to Global Flight Operations and APAC Air Freight leadership.

Interested in this position? Just click on “Apply”! We are looking forward to your application.

YOUR FUTURE, DELIVERED.