Business Development Director Contract Logistics (eCommerce experience)
Sales & Business Development, Operations
Posted on Jun 24, 2026
About DHL Supply Chain
As the world’s largest contract logistics specialist, we create a competitive advantage for our customers by giving them logistics solutions based on our globally standardized warehousing, transportation, and integrated services.
Our people is our biggest asset. We are certified as a Great Place to Work Company. In DHL you will find a culture that embraces diversity, collaboration; boost your strengths and generate confidence.
A world driven by logistic. A company driven by people!
Job Purpose:
Define and execute the business development strategy for the Contract Logistics unit with a focus on eCommerce and omnichannel solutions, driving profitable growth through new business opportunities, expansion of key accounts, and the design of flexible, technology-enabled logistics solutions aligned with evolving customer expectations and digital market trends.
Key responsibilities:
- Develop and implement the Contract Logistics commercial strategy at regional/national level, with a strong focus on eCommerce and omnichannel clients.
- Identify, prospect, and secure new business opportunities within retail, eCommerce, and direct-to-consumer (D2C) sectors.
- Lead tender processes (RFPs/RFQs), including omnichannel solution design (B2B/B2C), pricing, and client negotiations.
- Coordinate cross-functional teams (operations, engineering, IT, finance) to build scalable and customer-centric value propositions.
- Develop and maintain strategic relationships with key clients, marketplaces, and business partners.
- Analyze market trends (last mile, same/next-day delivery, returns management) to anticipate growth opportunities.
- Ensure achievement of commercial targets: revenue, margin, pipeline, and conversion rate.
- Oversee the successful transition and implementation of new operations, ensuring speed, accuracy, and service excellence.
- Drive innovation in logistics solutions (automation, digitalization, fulfillment centers, last mile, reverse logistics).
- Lead and develop business development and consultative sales teams focused on digital and customer-centric solutions.
- Prepare executive reports and monitor KPIs focused on service level, order fulfillment, delivery times, and customer satisfaction.
Who we are looking for:
- +10 years of experience in Contract Logistics, Supply Chain, or 3PL environments with strong exposure to eCommerce or omnichannel operations.
- Proven experience working with retail, eCommerce, or D2C clients is highly desirable.
- Minimum of 5 years in leadership roles within Business Development, Sales, or Operations.
- Experience managing key accounts and closing high-value, fast-paced projects.
- Strong expertise in end-to-end omnichannel logistics solution design (fulfillment, last mile, returns).
- Knowledge of eCommerce models (B2C, marketplaces, D2C) and fulfillment strategies.
- Experience in pricing, financial modeling, and business case development.
- Experience in B2B commercial processes (tenders, complex negotiations).
- Knowledge of automation, WMS, OMS, TMS, and digital logistics technologies.
- Advanced English.
- Strategic leadership with strong digital and customer-centric mindset.
- High-level negotiation and influencing skills in fast-paced environments.
- Results-driven with strong focus on customer experience.
- Analytical thinking and data-driven decision-making.
- Effective communication and executive presentation skills.
- Strong collaboration and cross-functional team leadership.
- Adaptability and agility in dynamic, high-growth environments.
Connecting people, improving lives. In DHL Supply Chain, you can exceed your full potential. APPLY NOW!
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