YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS:

Customer (Internal)

- Represent business needs within IT delivery processes

- Bridge gaps between business expectations and IT solutions

- Support resolution of business issues and inquiries

Stakeholder

Internal:
- Support implementation of EGAPs in the country

- Act as an interface between the country and the regional/global IT

- Provide regular updates on initiatives and status to IT Management

External:

- Coordinate with vendors for solution delivery and support

- Manage issues, escalations, and service performance

- Ensure solutions align with business requirements

Process

Local Digitalization

- Define and capture business requirements

- Analyze processes and design solutions

- Support implementation and delivery

- Validate solutions through testing

- Support adoption and post-implementation

EGAPs:

- Align rollout scope and timelines with regional teams
- Assess local gaps and readiness requirements
- Support rollout execution and coordination
- Validate deployment through local testing
- Support stabilization and user adoption

Work Health & Safety

- Take reasonable care for own and others’ safety
- Comply with DHL safety policies and instructions
- Report hazards, incidents, and near misses promptly
- Participate in required safety training

People Management

- No direct reports; influence without formal authority

- Drive alignment and decisions through value-driven insights

- Enable change and continuous improvement across stakeholders

YOUR PROFILE:

• Bachelor's Degree Information Services (or equivalent)
• 3–5 years of experience in business or systems analysis roles
• Experience delivering IT solutions across the full development lifecycle
• Proven experience working with cross-functional stakeholders
• Experience in Agile or hybrid delivery environments preferred
• English fluent (written and spoken)
• Skills: Business Knowledge, Business Analysis, Requirements Management, Data Modelling & Design, Planning & Organizing, Stakeholder Relationship Management.
• Competencies: Customer Focus, Strategic Alignment, Driving Performance, Self-Development

OUR OFFER:

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!