DHL Express - Connecting People Through Quality and Exceptional Service

DHL, a leader in express delivery since 1969, operates in over 220 countries and territories. We strive to be the Employer of Choice and a Great Company to Work for All, creating value for our People, Leaders, Customers, Suppliers, and Communities. Recognized as the No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, we maintain the highest standards of excellence.

We are transforming our operations by embracing digitalization and prioritizing sustainability. Our commitment to diversity, equity, inclusion, and belonging ensures that every individual’s contributions are valued. Join our "Insanely Customer Centric" Team and become a Certified International Specialist—together, we can make a meaningful impact. Start YOUR career with DHL today!

RCS Grade: I

Work Location: DHL Central Asia Hub, Hong Kong

Reporting to General Manager, Central Asia Hub, you will lead the Operations Programme team to deliver operational capabilities through effective implementation of programmes and projects. You will drive operational performance improvements, support new product and service introductions, and ensure strong governance across compliance, quality and cost disciplines to enable sustainable hub performance.

YOUR TASKS

· Deliver operational capabilities through effective management of Operations Programme portfolio and hub infrastructure, ensuring programme objectives align with evolving business needs

· Map operational processes and user requirements. Lead, define and implement new or enhanced system functionalities required by local operating and regulatory environments

· Collaborate with internal Functions to provide direct operational support on both new business acquisition and existing business of GMNC and key accounts customers

· Develop operations plans and processes to support new product introductions and service offerings

· Lead hub quality management systems and ensure compliance to ongoing ISO certification and global SOP required standard

· Develop, communicate and ensure implementation of Hub Operations Performance Plan in line with Regional objectives and improvement initiatives

· Work closely with Function owners to identify performance gaps and initiate appropriate improvement actions

· Foster a culture of quality, service excellence, flexibility and cost consciousness in hub

YOUR PROFILE

· Bachelor Degree in Business Management, Industrial Engineering, Logistics & Supply Chain or related disciplines

· At least 10 years’ relevant experience in express, aviation, logistics, transportation or multinational company environment, with at least 5 years in people manager role

· Strong understanding of operational processes, systems implementation and programme management

· Proven ability to manage multiple projects and stakeholders in a complex operational environment

· Strong analytical and problem-solving capabilities with sound business acumen

· Proven leadership capabilities, demonstrating DHL leadership dimensions

· Proficient in PC skills and MS Office applications

· Excellent communication skills with proficiency in written and spoken English and Chinese (Cantonese required, Putonghua preferred)

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Personal Data Protection Policy (Express) (the “Policy”) at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing.

DHL is committed to be an equal opportunity employer. Click Apply to submit your application!