Expert - Purchasing Support
Customer Service
Maharashtra, India
About us
DHL Supply Chain is a division of Deutsche Post DHL and is affiliated with DHL. Headquartered in Bonn, Deutsche Post has 510,000 employees.[3]
In 2016, DHL Supply Chain was primarily competing in strategic life sciences and healthcare, automotive and technology sectors of the market. The automotive sector, with its Lead Logistics Provider (LLP) service, has been shifting to China, India and Mexico as those countries become significant vehicle and parts manufacturers.[4] In Canadian and USA markets DHL Supply Chain operated under the name Exel until January 2016.
Responsibilities
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| Differentiator |
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· Apply practical knowledge of job area typically obtained through advanced education and work experience. · Work independently with general supervision. · Problems faced are difficult and partially complex.
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| Scope & Coverage |
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- Global 2nd Level Support for GeT & NGeP/COUPA, Supporting COUPA Rollouts projects (DCS)
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| Key Tasks |
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- Carrying out complex and global support tasks in area of the responsibility Procurement - Monitoring of automated processes and continuous optimization of chatbots - Escalation and information management in area of responsibility Support Function - Collaboration in the development of support materials and training documents - Implementation of control measures for external services - Conceptual collaboration and coordination of internal and global cross-team support processes - Administration of the ticket tool and the procurement support portal - Support of digitalization measures - Participation in global and regional projects - Support of test activities regarding the procurement tools and processes used - Collaboration in regional or global support teams as required - Drive continuous improvement - Advise on procurement processes, standards, policies, tools, and best practices
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Requirements
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E-procurement, procurement tools and systems, requirements analysis, change management, E2E processing, agile methods, automation, integration, service quality, data analysis, DPDHL business knowledge (PTP), business processes, business strategy, stakeholder management, influencing, feedback, presentation & storytelling.
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| Qualifications & Key Requirements |
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| Education Level |
| Bachelor’s Degree or equivalent experience/qualification
Other Competencies |
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- Confident handling of the standard software MS-Office Pro (Word, Excel, PowerPoint) - Knowledge and experience with purchasing tools such as SAP SRM, SAP S/4 Hana, Coupa - Experience in the area of support - Convincing and self-confident appearance when dealing with suppliers and divisional colleagues - Strong customer and service orientation - Strong interpersonal skills - Very strong analytical and conceptual skills - Ability to deal with conflict, work in a team and be assertive - Awareness of responsibility and costs, precise working methods - High degree of commitment, ability to work under pressure and mobility (also internationally) Fluent in English
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| Experience Level |
| more than 2 years |
