IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics

provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people

across the world. And the more we can connect people, the better life on earth becomes. We love our role in the world. And we’re looking

for the right people to help us maintain – and grow it. People like you.

Join the DHL Express Team as a Customer Service Advisor!

Reporting to: Customer Service Supervisor

Why You’ll Love This Role

At DHL Express, we’re not just delivering parcels—we’re delivering smiles, speed, and world-class experiences. As a Customer Service Advisor,

you’ll be the voice (and vibe!) of DHL, helping customers through calls, emails, live chat, and even social media. If you’re passionate about people,

tech-savvy, and thrive in fast-paced environments, this is your chance to make an impact.

What You’ll Do

Be the first impression hero for DHL customers—friendly, professional, and solution-driven.

Handle bookings, shipment tracking, and inquiries like a pro.

Use your creativity to solve problems and suggest better ways to serve customers.

Spot opportunities to upsell value-added services (think insurance, express options).

Collaborate with operations and other teams to keep things moving smoothly.

Bring energy and adaptability—because change is how we stay Best in Class.

What We’re Looking For

2+ years in a contact centre or telesales environment (bonus if you’ve worked with email, live chat, or social media).

Top-notch communication, problem-solving, and tech confidence.

Team player, calm under pressure, and ready to learn.

Matric required; diploma or degree is a plus.

Why DHL?

Be part of the world’s most international company.

We invest in your career.

Diversity, inclusion, and innovation are at our core.

Competitive salary, training, and a workplace that values YOU.

We are looking forward to your application.