Senior Manager, Warehouse Operations
Operations
Penang, Malaysia
Posted on Jul 18, 2026
About Us
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.
Responsibilities
- Lead end-to-end warehouse operations, including receiving, put-away, inventory control, order fulfillment, packing, shipping, and returns management.
- Ensure operational KPIs are consistently achieved, including productivity, accuracy, service level agreements (SLAs), and customer requirements.
- Develop and implement warehouse strategies to improve efficiency, service quality, and operational scalability.
- Monitor daily operational performance and take corrective actions to address gaps and bottlenecks.
- Oversee warehouse capacity planning and resource allocation.
- Ensure inventory accuracy through cycle counts, stock audits, and inventory control processes.
- Investigate inventory discrepancies and implement preventive measures.
- Maintain inventory integrity within Warehouse Management Systems (WMS) and ERP platforms.
- Drive inventory optimization initiatives to improve stock visibility and accuracy.
- Lead, coach, and develop warehouse managers, supervisors, and operational teams.
- Serve as the primary operational contact for key customers and internal stakeholders.
- Conduct regular operational reviews with customers to ensure service excellence.
- Manage customer escalations and drive timely resolution of operational issues.
Requirements
- Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, Engineering, or related field.
- Minimum 10–15 years of experience in warehouse, logistics, or supply chain operations.
- At least 5 years in a senior leadership role managing large-scale warehouse operations.
- Experience managing multi-customer or contract logistics operations preferred.
- Experience with automation technologies and warehouse transformation projects is highly desirable.
- Strong knowledge of Warehouse Management Systems (WMS), ERP systems, and inventory management.
- Advanced proficiency in Microsoft Excel, Power BI, and operational analytics.
