At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions. Discover the unique, international spirit of DHL where your commitment is recognized and rewarded.

Regional Customer Director (d/f/m) - DHL CSI Life Sciences & Healthcare

• Grade: Senior Manager
• CSI Sector / Function: Life Sciences and Healthcare
• Contract Type: Permanent
• Employment Type: Full-time
• Location: Singapore
• We accept applications until: 31 July 2026

The Life Sciences and Healthcare team is on the lookout for a passionate and driven Regional Customer Director! In this role, you will drive sustained profitable growth for DHL by building customer value through strong relationships, cross-BU customer management, sector approach and innovation. The Regional Customer Director supports the Global Customer Manager in the respective region

What’s your role:

Strategic account planning

• Provide input to Customer Development Plan, ensure buy-in within DHL for own region, and execute regional actions
• Identify long run prospects, game changing initiative and innovation agenda in respective region

Customer Relationship and Opportunity Development

• Identify key customer contacts and build/maintain relationships. Ensure business fit in the respective region
• Develop coach networks and network with decision makers in the region to drive DHL agenda within the customer
• Identify, assess and develop new/growth/retention/strategic opportunities regionally
• Drive renewal of profitable business in the region
• Manage the regional pipeline to achieve revenue/volume/GP targets

Preparing, winning & implementing the deal

• Develop and present proposal, business fit and solution fit
• Ensure common understanding of service expectations and solutions with the customer, DHL countries/region and within CSI
• Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal
• Represent and manage customer expectations, scope changes, approval process and deal activation
• Jointly support and monitor single BU implementation

After Sales

• Service delivery and performance management
• Communicate contractual and T&C changes to the customer for the region
• Act as key contact for customer in the respective region.
• Channel communication to BU account teams and DHL internal functions in the region
• Conduct regional QRRs and QBRs at operational / strategic levels respectively, with the objective that all meetings develop the relationship
• Drive Customer Satisfaction Survey (CSS) nominations, participation and follow-up for customer in the region
• Provide input to Customer Status Update (CSU), follow up on issues and act as escalation instance in the region

What we’re Looking For

• Relevant experience in Logistics Industry, Service Industry, Sector or Customer experience (8-12 years)
• Commercial experience (3-5 years), consultative selling experience in an international context (2-4 years)
• University degree
• Excellent analytical and problem-solving skills
• Effective presentation and facilitation skills
• Strong international exposure and specific understanding of the APAC Life Sciences & Healthcare industry
• Ability to work independently and within a team to deliver results
• Ability to lead and influence without formal authority
• Ability to adapt and perform under changing and uncertain conditions
• Capacity to drive business growth across complex multi-sector conglomerates
• Strong hunting capabilities to tap into large growth potential
• Responsibility for retaining very large business
• High industry and sector knowledge
• Ability to lead and influence in an informal DHL matrix structure
• Excellent business English, written and oral
• Local language skills as required